Graduate Software Support Engineer
Amdocs, Inc.
Milano, MI, IT
1 gg fa
source : SuccessFactors

Job ID : 85712

Required Travel : Minimal

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In this role you will be supporting our Revenue Assurance and Fraud Management and Detection solutions for Telecom, Media and Entertainment service providers.

This position involves daily application management, ongoing operational activities, monitoring and troubleshooting of the already implemented system.

This is a challenging support role in a complex and intensive telecom environment. We offer an excellent opportunity for somebody seeking to expand their technical knowledge both in depth and breadth with a range of technology components.

In one sentence

Responsible for providing best-in-class technical support to a global customer base.

Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction

What will your job look like?

  • Initiate, configure and apply proactive monitoring tools and methodologies, anticipate critical situations and fix proactively
  • Review performance and service quality reports and offer service improvements
  • Respond to alerts issued by the system, following up, interacting with affected departments
  • Analyze production issues from business and application / code perspective and outline corrective actions. Perform Root Cause Analysis of critical issues.
  • Create and distribute reports
  • Constantly improve the system performance
  • Alert on any deviation from normal behavior of the system
  • Act as first point of contact to the customer, dealing with their requirements and inquiries in a timely manner
  • All you need is...

  • Good communication skills, fluency in English both written and verbal.
  • Excellent Interpersonal skills and service orientation, strong analytical skills.
  • General knowledge of the Telecom industry.
  • Customer service / Tech support experience.
  • Experience with Unix based OS, Linux and / or Windows operating systems.
  • Experience with relational databases and good knowledge of SQL.
  • Some working proficiency with different ETL tools (Informatica, SSIS, Pentaho etc.)
  • Why you will love this job :

  • You will gain valuable experience and wide knowledge of Software integrative systems
  • You will have the opportunity to be exposed to advanced market technologies
  • You will work with multi channels and divers area of expertise
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