Panerai is a high-end status sports watch brand that operates in a niche segment, fully exploiting its values of belonging that allow Panerai owners to feel part of an exclusive club.
The fundamental values of Panerai are based on history and the sea world, authenticity, exclusivity and rarity, product identity, Italian design and Swiss technology.
We are looking for a Chinese Sales Advisor with a strong affinity to the luxury sector in our Panerai boutique in Rome.
Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony
Promote and sell products by identifying customers’ needs and suggest merchandise to meet their needs
Understand and comply with all policies and procedures established by the company
Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising )
Assist with special projects as needed
Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale
Ensure customers’ requests are followed up and solved in due time (call back )
Knowledge and Professional skills
Relevant previous experience in the luxury retail industry, in a sales function, or in a service oriented environment
Strong sense of luxury service and aesthetics
Excellent communication and storytelling skills
Fluent in Italian and English
Result and action oriented with strong selling skills
Team player with good interpersonal competences and empathy
Curious and self-motivated, with excellent customer service mindset
Strong attention to detais with ability to handle multiple tasks simultaneously