Ref : TDSCRY00403
Business Area : Holiday Destinations
Contract : Fixed Term
Are you passionate about skiing and mountain life? Are you looking for a job that’s as far away from 9 5 as you can get, a job where you can really make a difference to the customers you come into contact with?
Crystal Ski is the UK and Ireland’s most recommended ski company providing outstanding ski experiences both on and off the mountain.
We’re looking for Resort Managers - Chalets to join our team for the winter season across France, Austria and Italy.
You’ll make sure that the service our clients receive is nothing short of exceptional. Managing a team to ensure that they are creating an unforgettable experience from the moment they arrive in the chalets to the moment they depart you’ll be helping to create that special holiday experience that makes them want to return to us year after year.
And it’s not just the customers that are well looked after. We also really look after our team at Crystal offering fantastic career development opportunities that will enable you to carve out a career in a fun and challenging environment.
Take a leading role in start of season training of the chalet teams whether in a central location or when in resort
Continually develop and support your team to deliver amazing service, excellent housekeeping & excellent food; you’re there to help build their confidence by regular assessing & monitoring, giving and receiving feedback.
Identify potential in your team and work with them to prepare them for progression through ongoing training & use of CDP
Ensure the team have a fantastic experience; deal with staff welfare concerns & managing any conduct & capability issues
Continually re-assess our operation to ensure the customer is at the heart of what we do put ideas forward to improve our service & operation & work with your Area Manager to deliver more than what is expected
Lead by example, motivate and inspire your team
Work with the team to resolve issues before customers travel to ensure they always get what they have requested
Plan the changeover day so that all departing and arriving customers get the best possible service; work with the reps team to ensure all pre-
departure contact is made & requests identified and fulfilled before customers arrive; ensure your team has all of the customer information they need before customers arrive
Ensure all food and linen supplies are received, checked and stored appropriately
Ensure all maintenance issues in resort are addressed and quickly resolved & ensure that snow & ice around all chalets is cleared so that customers enjoy a safe and comfortable environment
Manage a smooth transfer day operation whether that’s checking cleaning standards in all chalets, delivering stock topups or linen to the chalets or dealing with the unexpected and the last-
minute issues, you will take a lead role in working with the team to deliver a great departure or arrival experience
Engage with customers throughout their holiday visit all chalets within 1st 48 hours in conjunction with your supervisors to introduce yourself to customers and to find out from customers what kind of service they really want and build on this with your team.
Visit the chalets regularly, assess standards & complete weekly chalet checks; when your team are in the chalets, use the time to give them feedback and advice on running an excellent chalet & provide ongoing training where need be
Ensure hygiene standards are adhered to with all necessary paperwork completed on a daily & weekly basis
Complete weekly ordering and organise the distribution of supplies in resort
Help your team solve customer problems whilst they’re on holiday from issues that you haven’t been able to pre-empt to helping them in crisis situations & turn the situation around so that they go home happy
Ensure all company procedures are followed to reduce risk and additional costs / expenditure of company property or money
You put the customer at the heart of everything you do, have a passion for delivering service, and understand how much having a great holiday means to our customers
You’re great at working with other people with enthusiasm! Including every member of staff from office to resort as well as suppliers and customers
You always take the lead in a team situation; you’re not afraid to take responsibility and ownership of situations & you enjoy mentoring, supporting & developing others;
you have already led a team in a previous role overseas so understand how your role so much more than that of a manager.
Overseas management also includes pastoral and welfare support.
You thrive off developing others and yourself and gain personal satisfaction from seeing your team progress and build a career in travel.
You’re an inspiration to many
You are familiar with hygiene controls in the kitchen & understand the importance of excelling in audits
You have a flair for cooking and food presentation
You have a great eye for spotting dirt, dust and grime and take pride in walking away from a sparkling chalet
You love learning new skills and you want to work in travel
You’re chatty and personable you build rapport quickly with all types of people of all ages
You have a flair for spotting new opportunities to improve our service & operation; you can see how the service provided in our chalets can enhance a customer’s experience and make them want to return on holiday with us time and time again
You take pride in your appearance and role and that of your team and you want to be the best you possibly can be
You’re passionate about being in the mountains, already ski or board or really want to learn
You like being challenged and are not afraid to voice your ideas and creativity
You can bounce back from setbacks and have a positive and bring it on attitude to life
You’re unflappable in a crisis, can think on your feet and don’t shy away from dealing with customers and staff in difficult situations
You’re quick to spot potential problems and are good at working out solutions using your own initiative so everyone ends up happy
TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 76,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.
You will be required to log-in, provide personal details and answer a few simple application questions.