IT CRM Specialist
Sergio Rossi
Milano, Milano, Italia
4 gg fa

The made-in-Italy luxury footwear brand was established in the 1951 and is deeply rooted in the creativity and expertise of its eponymous founder, who viewed shoemaking as a continuous reflection on shape, harmony and elegance.

In 2016, under the guide of a new management team, Sergio Rossi makes a fresh start seeking to return to its DNA by embracing quality, craftsmanship and authenticity.

The launch of the sr1 collection, was the first step of a new beginning for the Company, took inspiration from the Sergio Rossi historical archive.

It was first presented in Milan for the Spring Summer 2017 Collection, with the focus shifting from evening to daywear. The product is timeless and embodies the elegance, needs and passions of a dynamic, sophisticated woman that doesn’t take herself too seriously.

The company will continue fostering the craftsmanship culture at the facility in San Mauro Pascoli, where 120 craft professionals pass on their expertise through the generations.

This creative and cultural distinctiveness has been preserved through the decades and quality materials, craftsmanship, luxury and elegance remain the cornerstones of Sergio Rossi style today.

Sergio Rossi is 100% controlled by Investindustrial, a leading European group of independently managed investment, holding and advisory companies with €5.

6 billion of raised fund capital.

Sergio Rossi is represented around the world in 80 boutiques and in a selection of prestigious multibrand stores. Today Sergio Rossi has 560 employees, 330 of whom are based in Italy in the Milan Head Quarter, the Factory Plant in San Mauro Pascoli and the directly owned boutiques.

Regional offices are established in the USA (New York City), APAC (Hong Kong and Shanghai) and Japan (Tokyo) alongside the Retail direct network in those countries.

Main roles performed in the Company refers to Design, Merchandising, Communication & Marketing, HR, Finance, Logistic, IT and Commercial (Retail, Wholesale, e-comm) areas on top of the Ladies Shoes Production technicians and artisans activities and the direct retail store positions.

Should you be willing to know further and / or apply for our current or future open positions please visit our career section in the sergiorossi website or send your resume to Human Resources.

Thank you for your interest in our Brand and Company!

To strengthen our IT / Omnichannel Department, we are looking for an experienced CRM IT Project Manager that will be based in Milan and report directly to the Head of IT / Digital.

In charge of deploy the Company CRM Strategy , developing a unique 360 vision of the customer integrating ecom and retail customer database as well as designing and deploying clienteling CRM processes on directly owned stores worldwide.

Implement these projects in all Regions (EMEA,APAC) adapting to local needs whilst developing and spreading a client centric mindset at all levels.

Main activities

Design and maintenance of CRM architecture (data models, integration flows,deduplication rules)

Coordination of CRM project related SI (System Integrators)

Collect business needs from internal stakeholders ( Ecom,Retail,Marketing) and coordinates related action plans on clienteling app,CRM and Marketing automation Salesforce based solutions.


Training to the company key figures and store staff and roll out of CRM and clienteling solutions.

In cooperation with internal stakeholder, setting the customers segmentation rules in order to improve the company knowledge about customer behaviour.

Designing, implementing and managing the analytical models and tools (acquisition and loyalty KPIs,RFM dashboards).

Partnering cross functionally with key retail functions and local partners.


Plan ,Design and Execute effective customer journeys through the coordinations of Marketing,Retail,Ecom and Merchandising dpt.

Managing the direct marketing campaigns.

At least 3 years of experience in CRM in international luxury retail contexts or service oriented companies.

Outgoing and balanced personality, strong analytical skills, ability to work in autonomy as well as a proactive, professional and positive attitude.

Fluency in Italian and English, French is a plus.

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