We are looking for a highly motivated Junior local IT Technician to join the Italian Ubisoft family.
The Junior Local IT Technician will report directly to the IT Manager and will be responsible for delivering on-site and remote support on the hardware and software of Ubisoft employees.
Offer support both remotely and on-site to end users on hardware (workstation and printing) and standard software (Windows OS, office pack)
Support in managing the local infrastructure (servers and network) when required
Ensure the use of best practices for applications and workstations
Assist in the continued improvement of the local IT environment
Configuration and preparation of new employees’ workspace
Ensure proper meeting room configuration
Management of hardware repair and replacement
Maintain the asset inventory
Ensure follow-up on issues and requests
Update knowledge base with newly diagnosed problems
Carry out all other related tasks
University degree in Information Technology or equivalent
Experience in tech support or equivalent experience in a IT support role
Expertise in PC and laptop support
Excellent knowledge of Microsoft operating systems and the Office suite
Good knowledge of printers
Good knowledge in Mobile support
Good knowledge of networking and cabling (Cisco experience is a plus)
Good knowledge of SCCM and Active Directory
Strong English skills (spoken and written)
As a plus :
Knowledge in various remote working platforms (Citrix, Teradici, etc)
Knowledge of multimedia equipment
Scripting ability (batch files, VBScript, PowerShell)
Knowledge of the Microsoft server platforms
Mac OS X knowledge
MCSE, MCSA or MCP and other relevant certifications
Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We value and celebrate the diversity of cultures, perspectives, skills, and experiences within our workforce.
We strongly encourage people of different backgrounds, women, LGBTQ+ individuals, people with disabilities, members of ethnic minorities and other legally protected individuals to apply.
In order to consider your application, please send us your resume.
The position is based in Milan (Italy) and requires working onsite.
All your information will be kept confidential according to EEO guidelines.