Sea Logistics Customer Care (Trainee)
Kuehne+Nagel
Milan, Milano, Italy
3 gg fa

The Sea Logistics customer Care personnel support customers by providing helpful information, answering questions, and responding to complaints.

To provide front line support for clients and customers and to ensure that customers are satisfies with products, services and features.

Your Responsibilities

  • Customer Care and Satisfaction : to pro actively advise and consult to ensure customer satisfaction
  • Shipment management : Qualification and entry of customer orders into the operational execution process
  • Complaint Management
  • Quotation Management : Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
  • Customer On Boarding : Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
  • Customer Data Management : Maintenance and integration of customer data in the KN systems
  • Operational Customer Relationship Management : knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
  • Reporting (creating, refining and reviewing reports)
  • Your Skills and Experiences

  • Great analytic and organization skills
  • Good knowledge of English
  • Persuasive
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