Store Attendant (Retail)
Marriott Hotels
Rome, Italy
1 gg fa

Posting Date Jul 19, 2021

Job Number 21077740

Job Category Retail & Gift Shops

Location W Rome, 26 / 36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP

Relocation? N

Position Type Non-Management

Located Remotely? N

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

W Rome is casting for a Store Attendant to join the first W Hotel in Italy. The Store Attendant reports to the Welcome Office Manager and is responsible for ensuring an authentic W experience to each and every guest at the retail shops inside the hotel.

We are on the hunt of extraordinary passionate hospitality and retail Talents who will be ready to join us in the beginning of September for the opening of W Rome.

About us

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever / Whenever service and trademark high energy.

It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

What we offer

  • Join the Pre-Opening of the first W Hotel in Italy
  • Professional career progression at international level in Marriott International
  • Learning and development opportunities online, on the job and in class
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Disruptive management & motivated and engaging Talents
  • Charity events, Wellbeing activities through the TakeCare program
  • Canteen service and uniform
  • What you’ll do

  • Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.
  • Display merchandise in a neat, eye-appealing manner.
  • Restock items as necessary, check expiration dates, and discard expired items.
  • Keep storeroom neat and clean.
  • Complete customer purchases, process all payment types, and process returns, refunds, and exchanges.
  • Verify customer identification as required.
  • Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits / cash drops are verified.
  • Follow checklist for opening and closing shop.
  • Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions / offerings.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Operate MICROS cash register equipment, (e.g., register scanner, handheld scanners, printer, handheld terminal, and signature capture device) to complete a sales transaction.
  • Turn in all property monies and receipts and return bank to safety deposit box.
  • Ensure deposits / cash drops are verified by someone else, preferably management.
  • Verify that the issued bank contains the correct amount and notify manager / supervisor if there is a discrepancy.
  • Secure shop to prevent losses due to merchandise theft and damage.
  • Monitor all customer activity in shop to identify any sign of trouble or theft and notify Security if needed.
  • What we’re looking for

  • Proficient in English and at least intermediate Italian (both writing and speaking)
  • Previous experience as a Retail Assistant in a Luxury store is preferred
  • Must be able to use computer software’s like Microsoft Office and CRMs
  • A warm, people-oriented demeanor and a team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • Integrity and dependability
  • Proper lifting techniques
  • Explore our very big world

    As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience.

    You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options.

    If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

    You’re welcomed here

    Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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