Account Manager, Milan
Milano, Milano, IT
14h fa

Position Description

Responsible for managing a portfolio of customers with a revenue stream in the region. You will be responsible for executing CHEP’s business strategy and well as developing as implementing specific account plans.

Key objectives of the role are to protect existing customer revenue, meet business growth targets and increase customer satisfaction.

An additional focus is required on LMS and Transport Orchestration in order to identify opportunities and promote / develop new projects with LMS and SC Collaboration Managers.

Key Accountabilities

  • Manage CHEP’s relationship across a portfolio of CHEP’s largest customers
  • Work alongside the relevant Account Directors departments to formulate a business plan for each customer account to protect and grow the account in order to meet and exceed annual targets.
  • Identification and conversion of growth opportunities.Execute audit program in line with CHEP annual audit plan.Build networks and relationships with stakeholders at all levels within customers’ supply chains, procurement, marketingDevelop and implement joint strategic plans with key customers addressing topics such as growth, cost reduction, sustainability and ease of business.
  • Drive improved customer satisfaction and engagement.Manage commercial tender and contract negotiations with customersImplement category plans with customers in own portfolioIdentify opportunities for SC collaboration and orchestration for growth and retention initiatives, implement the sustainability strategy with customers in own portfolioIdentify opportunities for LMS and implement LMS strategy initiatives with Customers in own portfolioManage negotiation with customers to solve disputes and reduce DSOImplement follow-

    up action for Retailer advocacy campaignsDefines category strategy / Value proposition.Management of category P&L


    A business related degree would be desirable but is not essential.

    Skills / Knowledge / Experience

  • A minimum of 3 years experience in a customer facing, field-based role
  • A minimum of 5 years relevant industry experience.
  • Strong networking, relationship building and inter-personal skills
  • Excellent commercial negotiation and presentation skills.
  • Siebel & BW user
  • Familiarity with CHEP’s value proposition
  • Supply Chain Mapping
  • Excellent negotiation skills with demonstrable examples of success.
  • Analytically minded with great attention to detail.
  • Worked with financial measures and KPIs.Team player with the ability to work on own initiative.
  • Computer literate.
  • Full driver’s license.
  • Languages

  • Required : Italian & English.
  • Desirable : Other european language.
  • We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day.

    Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world.

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