Data Centre Support Engineer L2
dimension data
Peschiera Borromeo, Italy
5 gg fa

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The role is part of L2 Support Service team and is responsible for providing a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

What you'll be doing

  • Receiving and managing technical escalations raised by the 1st line of support team (Service Desk / NOC).
  • Performing troubleshooting and analysis on data centre enviroments.
  • Identifies and resolves technical problems and fulfils requests following agreed procedures.
  • Managing vendors, providers and third-parties.
  • Apply standard process and procedures to fulfil requests from clients, adhering to service level agreements or operational agreements.
  • What would make you a good fit for this role?

  • Diploma, degree or relevant qualification in IT / Computing (or demonstrated equivalent work experience)
  • Fluent in Italian
  • Good level of English ( written and spoken)
  • Experience in Storage solutions ( NetApp - Dell - Emc preferred)
  • Experience in hypervisor technologies and VDI ( VMware)
  • Knowledge of main monitoring tools
  • Knowledge of Python, Poweshell and php
  • Experience in Network infrastructure
  • ITIL Foundation (preferred)
  • Minimum 2 years of experience with troubleshooting and providing support required in Data Centre area within a medium to large ICT organisation
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