Human Resources Officer P4
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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


We are looking for a highly qualified and dynamic HR Officer P4 to join the AskHR and Knowledge Management Unit (HRMOA) of HR Division, based in Rome HQ.

The purpose of this position is to deliver a professional, high-quality, client-focused HR Operations service worldwide.

In order to equip HR to provide this high-quality service, the position is responsible for the creation of an HR knowledge bank , to supply and maintain an in-

depth knowledge base of WFP entitlements and benefits, to ensure their consistent execution and administration globally (approximate 6,000 staff) under the applicable regulations, rules, policies and practices, and to lead the planning and delivery of professional, client-

focused HR services and / or provide technical advice and support in HQ / RBs, partnering with senior managers to implement HR solutions in line with WFP corporate priorities.

KEY ACCOUNTABILITIES (not all-inclusive)

  • Guide and direct the dedicated HR specialist team in HQ for the efficient and effective delivery of Entitlements and Benefits for the International Professional and Higher Category Staff, HQ / Liaison support staff and Field National staff.
  • Plan, design and deliver the outreach programmes for the HR Operations function in WFP Offices globally.
  • Lead the design / redesign of HR processes worldwide for the implementation of HR operational tools to meet local objectives and support WFP strategic goals.
  • Provide expert technical advice and support to employees, HR community globally and senior management, to implement HR solutions in line with WFP corporate initiatives / decisions, strategic goals and / or UN mandates.
  • Resolve complex, intricate and sensitive employee entitlements / servicing issues.
  • Provide capability building, equipping teams with the specialist skills and knowledge to meet current and future requirements / challenges.
  • Responsible for the HR Operations Knowledge Management, supplying an HR Operations Knowledge Base for current and future needs.
  • Provide historical perspective, enabling informed HR Operations decision making vis a vis corporate financial liabilities and risks.
  • Lead and motivate a HR team to effectively deliver on their different roles.
  • Other as required.

    Education :

  • Advanced university degree in Human Resource Management, Public or Business Administration, Industrial Psychology or other relevant field, or First University degree or professional diploma with extensive years of related work experience or trainings / courses.
  • Experience :

  • At least eight years (of which three international) of postgraduate progressively responsible professional experience in Human Resources with an interest in international humanitarian development.
  • Significant experience of managing and coordinating teams of staff with varied areas of HR Operational expertise in HQ and in the Field.
  • Knowledge & Skills :

  • In-depth knowledge of UN HR rules and regulations.
  • Solid and in-depth knowledge and understanding of the functionality of an HR master database, and the interdependency with other related systems / modules (e.
  • g. travel, finance, payroll).

  • Proven ability to be a collaborative and transformational advisor and an innovative problem solver.
  • Sound understanding of HR concepts and principles with a broad knowledge of best practices, techniques and processes and specialized knowledge in HR Operations.
  • Ability to lead, coach and motivate a large team.
  • Good communication skills with the ability to persuade, influence, negotiate with the wide range of key stakeholders and adapt communication style to different situations.
  • Knowledge of common business principles and processes and the ability to quickly assimilate UN specific processes and systems.
  • Business acumen and commercial understanding.
  • Project management skills.
  • Strong initiative-taker and demonstrated ability to take independent decisions.
  • Analytical and problem solving skills.
  • Ability to design develop, manage and implement HR policies, procedures and new programmes.
  • Language :

  • Fluency (level C) in English language.
  • Intermediate knowledge (level B) of a second official UN language : Arabic, Chinese, French, Russian, Spanish, and / or WFP’s working language, Portuguese.


  • Understand and communicate the Strategic Objectives : Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
  • Be a force for positive change : Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
  • Make the mission inspiring to our team : Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
  • Make our mission visible in everyday actions : Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.
  • People

  • Look for ways to strengthen people's skills : Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
  • Create an inclusive culture : Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
  • Be a coach & provide constructive feedback : Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
  • Create an I will / We will spirit : Sets clear targets for self and others to focus team efforts in ambiguous situations (e.
  • g., unprecedented issues and / or scenarios).


  • Encourage innovation & creative solutions : Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
  • Focus on getting results : Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and / or organizational roadblocks.
  • Make commitments and make good on commitments : Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
  • Be Decisive : Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-
  • pressure environments, such as in emergency settings.


  • Connect and share across WFP units : Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
  • Build strong external partnerships : Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
  • Be politically agile & adaptable : Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
  • Be clear about the value WFP brings to partnerships : Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.
  • Non-Rotational Nature

    Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as non-rotational , which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational.

    Terms and Conditions

    The selected candidate will be employed on a fixed-term contract with a probationary period of one year. He / she will be required to travel abroad sometime to remote and difficult locations.

    WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, pension plan and medical insurance.

    For more details please visit .

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