Application Support Specialist
SIA S.p.A.
Milan, Italy
19h fa

Become a member of our Application Support Team responsible for maintaining core SIA applications.


The main responsibility is defined as the operation and maintenance of application and its different environments (Production, Test & QA) and includes :

  • Maintenance of core applications (authorization, card management system)
  • Incident resolution support (troubleshoot, fix, escalate), incident management within defined SLAs (with 24x7 On
  • call support);
  • Maintaining operational procedures and documentation
  • Change management
  • implementation of change requests and patches to all supported environments including change validation
  • Cooperation on business projects, audits and compliance initiatives; cooperation with other support teams
  • Disaster Recovery and Business Continuity management for application
  • Backup, archiving
  • BCP / DR activities for production systems
  • Monitoring and alerting setup and alerts maintenance
  • Managing and creating various reports (ad
  • hoc and / or regular) based on data from supported application environments
  • Requirements

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