Application Support Specialist
SIA S.p.A.
Milan, Italy
19h fa

Become a member of our Application Support Team responsible for maintaining core SIA applications.

Activities

The main responsibility is defined as the operation and maintenance of application and its different environments (Production, Test & QA) and includes :

  • Maintenance of core applications (authorization, card management system)
  • Incident resolution support (troubleshoot, fix, escalate), incident management within defined SLAs (with 24x7 On
  • call support);
  • Maintaining operational procedures and documentation
  • Change management
  • implementation of change requests and patches to all supported environments including change validation
  • Cooperation on business projects, audits and compliance initiatives; cooperation with other support teams
  • Disaster Recovery and Business Continuity management for application
  • Backup, archiving
  • BCP / DR activities for production systems
  • Monitoring and alerting setup and alerts maintenance
  • Managing and creating various reports (ad
  • hoc and / or regular) based on data from supported application environments
  • Requirements

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