Product Performance Specialist, Combines
GSI Electronics Inc
Breganze, IT
3 gg fa

Product Performance Specialist, Combines

As Product Performance Specialist you will provide leadership in managing and evaluating Field Service technical support requests.

You will provide customer service by communicating with our Field Technicians, Partners or Farmers coordinating the activities with other departments to best serve the needs of the customers.

If you have a positive attitude and desire to help others and would enjoy the chance to be a member of the AGCO team, check this opportunity!

Tasks :

ensure proper level of technical support (2nd / 3rd) driving to fast resolution

reporting information to the interested stakeholders according to the communication agenda and following the appropriate process

collaborate with others factories and departments to ensure the product is meeting the Customer Expectation

assist and monitor technical requests coming from dealer network and AGCO personnel in the countries

provide technical subject expert knowledge

Requirements :

Good technical knowledge of products and mechanical / electrical systems

Experience with Agricolture machineries is a plus

Previous experience with Aftersales, Service, Parts organization or similar is needed

Availability to travel

Full driving license

Fluent English and Italian

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