Omnichannel Operations ManagerOmnichannel Operations Manager
Milan, MI, IT
4 gg fa

Femininity, sensuality, energy, lightness and romanticism, these qualities are as recognizable in Chloé's clothing and accessories today as they were upon the brand's creation over 60 years ago.

Chloé's talent for evolving its style while remaining true to these underlying values has earned the brand its iconic status amongst the world's most fashion-

conscious, sophisticated women.

The Omnichannel Operations Manager Italy mission is :

  • Drive the Omnichannel operations in the region
  • Insure that all the Maison’s point of sales are aligned with the Maison’s Commercial policies and procedures and that brand image is respected at all times
  • He / she is responsible for reaching the sales objectives and optimizing profitability for Boutiques , (corners, multi-
  • brand spaces) and pop-ups

  • He / she has to ensure that the points of sales respect Chloè’s policy in terms of product selection, customer services and visual merchandising, as well as alignment to retail operations manual the retail performance tools and KPIs
  • He / she will project manage Store Openings / relocations / refurbishment Pop Ups
  • He / she has to implement retail performance tools, aligning store operations to Chloè Retail Operations Manual, Chloè Brand book and Richemont Local Retail Manual
  • He / she is also a key business partner for Store Directors and Richemont
  • Background

    Education : Business School or equivalent

    Required experience : at least 3 retail experience years in the luxury field, with management of sales team


    Foreign languages : fluent English; French will be a plus

    Know-how and technical competencies : sales, management, set up objectives, knowledge of products and history of the brand, trainings, IT tools knowledge

    Behavior competencies : customer orientations, leading of team, orientation to results

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