Work Area : Sales
Expected Travel : 0 - 60%
Career Status : Professional
Employment Type : Regular FullTime
SAP started in 1972 as a teamof five colleagues with a desire to do something new. Together,they changed enterprise software and reinvented how business wasdone.
Today, as a market leader in enterprise application software,we remain true to our roots. That’s why we engineer solutions tofuel innovation, foster equality and spread opportunity for ouremployees and customers across borders andcultures.
SAP values the entrepreneurial spirit,fostering creativity and building lasting relationships with ouremployees. We know that a diverse and inclusive workforce keeps uscompetitive and provides opportunities for all.
We believe thattogether we can transform industries, grow economics, lift upsocieties and sustain our environment. Because it’s the best-
runbusinesses that make the world run better and improve people’slives.
The SAP C / 4HANA Suite for CustomerEngagement and Commerce is designed to offer businesses anintegrated approach to deliver real-
time experiences to customersacross all digital channels. Customers will be able to exchangeinformation, such as customer data, between a range of systems toproduce a 360-
degree view of thecustomer.
Along with SAP C / 4HANA and SAP HANAin-memory computing, the following SAP product suites are includedin the SAP Customer Experience LoB : SAP Commerce Cloud, SAP SalesCloud, SAP Service Cloud, SAP Marketing Cloud as also SAP CustomerData Cloud.
The SAP CX Customer Success & Renewals teamfocuses on the strategic accounts of SAP CustomerExperience.
The Customer Engagement Executive (CEE)Expert at SAP Customer Experience has overall responsibility forthe daily management of assigned SAP CX Cloud customer accounts.
This includes account management strategies for full systemadoption and utilization and expansion plans to ensure profitablegrowth within these customers.
Everything the CEE does on aday to day basis with their customers, supports the goals ofoptimal system adoption, revenue retention andexpansion.
The CEE’s mission is toincrease customer retention, renewals and upsells / Cross-sells bybuilding strong relationships with key customer stakeholders andensuring customer adoption full functionality to maximize the valueof their partnership withSAP.
The Expert CEE is the primary point ofcontact for the customer in the post-sales-phase. They are expectedto have a strong view of what operating in thecloud’ means and to be able to articulate that viewpointto the customer.
They are to join the customer on theirOmni-channel strategy, business and digital transformationaljourney, advising them on potential bumps in the road, encouragingCloud behavior and steering the customer away from the pitfalls ofOn Premise thinking.
Expert CEEs are field based and take care fordifferent customers in theregion.
EDUCATION ANDQUALIFICATIONS / SKILLS ANDCOMPETENCIES
must be able to maintain a positive,solutions oriented and professional mannerthroughout.
proven capability to adaptcommunication style to fit geographically diversestyles.
Alternatively, you have gained an equivalent amount ofexperience in a customer facingrole.
WHAT YOU GET FROM US
Success is what you make it. At SAP, wehelp you make it your own. A career at SAP can open many doors foryou. If you’re searching for a company that’s dedicated to yourideas and individual growth, recognizes you for your uniquecontributions, fills you with a strong sense of purpose, andprovides a fun, flexible and inclusive work environment applynow.
To harness the power ofinnovation, SAP invests in the development of its diverseemployees. We aspire to leverage the qualities and appreciate theunique competencies that each person brings to thecompany.
SAP is committed to the principles ofEqual Employment Opportunity and to providing reasonableaccommodations to applicants with physical and / or mentaldisabilities.
If you are in need of accommodation or specialassistance to navigate our website or to complete your application,please send an e-
mail with your request to Recruiting OperationsTeam(Americas : Careers.NorthAmerica sap.com or Careers.LatinAmerica sap.com,APJ : Careers.
APJ sap.com,EMEA : Careers sap.com).
Successful candidates might be requiredto undergo a background verification with an externalvendor.
AdditionalLocations : Virtual -Italy