Business Service Desk Representative

SIA S.p.A.

Milan, Italy

6 gg fa

SIA Central Europe in Bratislava is looking for Business Service Desk Representative in Customer Operations department.

Activities

Provides support to internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and SIA Slovakia.

Defines and / or resolves simple and complex customer problems.

Interprets and communicates resolution and / or complaint responses to clients, communicates enhancements with expertise in product specific transactions, screens and reports

Has full service issue accountability, including incident reports and communication to clients, work item records adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.

Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.

Updates internal systems, in addition to possessing knowledge of product / system functionality gained through experience, adheres to established policy and procedures.

Moderately complex customer problems; research inquiries and issues minimal supervision; self

manages a heavy daily workflow.

Requirements

Good communication and negotiation skills

Experienced in customer contact, pro client oriented

Understanding of functional and technical contexts

Analytical thinking and problem solving skills

Proactive approach

Focus on service delivery and customer satisfaction

Working independently and solution oriented

Coordination and organization skills

1+ years in customer support, Customer care, Helpdesk, financial institution preferable

Advance computer knowledge / technological skills preferred

Attention to details and accuracy

Flexibility

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