Business Service Desk Representative
SIA S.p.A.
Milan, Italy
6 gg fa

SIA Central Europe in Bratislava is looking for Business Service Desk Representative in Customer Operations department.

Activities

  • Provides support to internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and SIA Slovakia.
  • Defines and / or resolves simple and complex customer problems.
  • Interprets and communicates resolution and / or complaint responses to clients, communicates enhancements with expertise in product specific transactions, screens and reports
  • Has full service issue accountability, including incident reports and communication to clients, work item records adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
  • Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
  • Updates internal systems, in addition to possessing knowledge of product / system functionality gained through experience, adheres to established policy and procedures.
  • Moderately complex customer problems; research inquiries and issues minimal supervision; self
  • manages a heavy daily workflow.
  • Requirements

  • Good communication and negotiation skills
  • Experienced in customer contact, pro client oriented
  • Understanding of functional and technical contexts
  • Analytical thinking and problem solving skills
  • Proactive approach
  • Focus on service delivery and customer satisfaction
  • Working independently and solution oriented
  • Coordination and organization skills
  • 1+ years in customer support, Customer care, Helpdesk, financial institution preferable
  • Advance computer knowledge / technological skills preferred
  • Attention to details and accuracy
  • Flexibility
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