CRM Specialist
C​NH Industrial
Torino TO, IT
3 gg fa

Job Type Permanent

Job Family Sales and Marketing

COMPANY PROFILE :

CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.

  • Each of the CNH Industrial's brands is a major international player in its specific industry : Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery;
  • Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches;
  • Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection;
  • and FPT Industrial for engines and transmissions.

    More information can be found on the corporate website : www.cnhindustrial.com

    PRIMARY FUNCTION :

  • Maintains database by entering new and updated account and interaction information.
  • Prepares source data for computer entry by compiling and sorting information; estab-lishing entry priorities
  • Records data by operating data entry equipment; coding information; resolving pro-cessing problems.
  • Protects organization's value by keeping information confidential.
  • Create and improve processes to automate manual operations
  • Create an improvement process through discard Management to :
  • o Code management

  • Give feedback of errors to those organisations that need to fix issue at the source
  • Ad hoc Project Management for Brands / markets such as :
  • o French Registrations

    o NH AG Product Classification etc

  • Performing data validation and testing to ensure accuracy and appropriateness of ana-lytic models
  • Designing and automating reports for efficient production, building Dashboards, reports and other BI objects as needed
  • Data integration from other sources
  • Define technical data specifications and requirements
  • Based on analysis propose improvements and give solutions
  • KNOWLEDGE & EXPERTISE :

  • Graduate (with preference on Statistics)
  • COMPETENCES / REQUIREMENTS :

  • Good in trouble shooting and strong analytical skills.
  • Well-motivated, well organised and able to work under pressure managing multiple pri-orities
  • IS data literate, being able to understand and analyse data and then take action
  • Capable of paying particular attention to detail
  • English skills must be to a high, other European languages are a plus
  • Excellent knowledge of Microsoft office products PowerPoint, Excel, Project, Word, Access
  • Experience working with statistical packages such as SPSS, R, MatLab, SAS, STATA is a plus
  • Knowledge of Microsoft Dynamics CRM or other CRM tools
  • Excellent knowledge Qlickview
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