Car Customer Advisor
MotorK
Milano, Metropolitan City of Milan, Italy
2h fa

Description

MotorK is an international company focused on sales and marketing for the car industry and has quickly become one of the most important players in the digital automotive arena.

Started in Italy in 2010, it has rapidly expanded its business in Spain, France, Germany and the UK. Trusted partner to more than 90% of car brands in the European marketplace, MotorK has developed and consolidated a broad offering of products and services for the automotive industry, such as DriveK (new car marketplace), DealerK (SaaS platform for car dealers), GarageK (SaaS platform for automotive aftermarket players) and Internet Motors (digital marketing training and events).

The company is a reference point both for the automotive supply chain - thanks to the robust solutions provided by its products and services -

and for innovative talents within the digital and technological sector, who find in MotorK the right environment to realise their potential.

In 2017, MotorK announced a $10M round of initial funding (Series A) led by 83North and Zobito. In 2018 the scaleup was selected with other 135 European companies to take part in the exclusive educational programme Techshare , organized by Euronext, the pan-

  • European exchange in the Eurozone. MotorK was recognized, in 2015 and 2016, in the prestigious Deloitte Technology Fast500 EMEA ranking;
  • in 2016 the company was included in the Inc. 5000 List of Europe's Fastest-Growing Companies; in 2017 and 2018 it was included among the top 10 Italian startups at StartupItalia! Open Summit;
  • in 2018 was among The Financial Times 1000 Europe’s fastest growing companies (+796% of general growth). The company has developed one of the biggest digital technology R&D departments in Italy.

    In December 2018 the company closed a €30 million loan from the European Investment Bank : the prestigious EU institution committed to support MotorK’s R&D activities and business growth.

    We are looking for "Customer Advisors", with their great automotive expertise are able to offer technical advise to our customers to give them support on making the right decision in choosing the new vehicle that is best suited to their particular needs, simplify the buying process, and also giving them access to a range of post-purchase benefits.

    The trusted Customer Advisors are the people who make this happen!

    The ideal candidate lives in Milan and is strongly passionate about automotive and has great technical knowledge.

    RESPONSIBILITIES :

  • assess the customer’s new vehicle needs and get a clear idea of the desired characteristics
  • identify the car models that best suit their needs - being brand agnostic
  • follow the customers along all their purchase journey, being the expert that supports them in every step
  • help the customers find the best solution to buy the car
  • build a strong relationship based on trust
  • answer all customer questions during the buying process
  • Requirements

  • strong passion for the automotive industry
  • extensive knowledge of automotive products (car models, technical features)
  • ability to communicate complex technical concepts to laypeople
  • relationship skills and charisma
  • prior sales or customer-facing experience is a big plus
  • customer service skills - listening, coaching, supportive style
  • high availability
  • Proficiency with computers and technology is a plus.

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