Descripción del trabajo
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients.
Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.
Principal Accountabilities :
Monitors the production environment using established tools.
Responds to job failures / issues and correct problems / issues when possible according to established procedures.
Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
Takes appropriate action to ensure that processes are completed according to the schedule provided.
Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
Informs relevant production and user areas of outstanding issues that require further follow-up.
Provides appropriate turnover of activities and environment to the next shift.
Provides shift status to supervisor detailing issues requiring attention.
Provides training to new / junior analysts as required.
Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and / or supervisor.
May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
May support client facing teams, business line initiatives or 3rd parties
May provide input for new system development, including requirement gathering, UAT and implementation.