Customer Success Specialist
Milan, Italy
3 gg fa

About Us

ProntoPro puts service professionals in contact with customers - at the touch of a button. With over 500 services, we are the largest online shopping center for services -

whether you're renovating your home, organizing your wedding, or just looking for a mathematics tutor. Today, Amazon for services does not exist. We are changing that.

Founded 4 years ago, today we are the market leader in Italy, are active in Austria and Switzerland and are now expanding to Germany, France and Spain :

  • 1M registered customers and service providers
  • 150 colleagues across 3 offices - Milan, Vienna and Rome
  • 20% Month over Month growth (for 9 months)
  • In short : Rapid growth, strong execution from a young and international team and everybody has loads of responsibility.

    Ready for a new challenge?

    You're a self-starter and want to build something from 0 to 1(00)? Your friends describe you as smart and curious but you're humble enough to know what you don't know?

    Welcome to the club! ;-)

  • 1+ years of experience in customer relationship management, preferably in tech / web : you learned how to manage a relationship with client / customersuccessfully and you can share concrete examples of it;
  • Good communication skills : you always find the right words to communicate effectively and people recognize you for this skill;
  • Strong technical aptitude : you like messing around on web platform;
  • Ability to anticipate, identify and define problems / issues : you are a problem solver and you can tell us great stories about problems you solved;
  • Ability to manage multiple customer accounts, projects and deadlines simultaneously : this requires speed and perfect organization;
  • people should actually learn from you effective planning tricks;
  • A great team player with a positive attitude;
  • Fast learner, ready to take on new challenges.
  • Your Role

    You will work on an ambitious project and create scalable and predictable growth. We are a classic marketplace with supply and demand -

    if we grow, it's thanks to you - because growth is your responsibility. Your tasks :

  • Work closely with Sales and clients to understand requirements and ensure smooth onboarding and adoption of the platform;
  • Do onboarding activities of multiple clients simultaneously you will get in touch with many people at the same time!
  • Guide customers through technical implementation and strategic adoption of the platform;
  • Overseeing the onboarding of new accounts andensuring successful implementation of Company Platfom their success will be your success;
  • Assisting customers in getting the most out of Company products through blended learning;
  • Providing the proactive identification of user training needs;
  • Tracking and monitoring account status : if a Pro is not being used the platform for a while, you will understand why and help them.
  • Apply

    Sound like you? We want to hear from you! Send us a current CV and show us why you would be a great addition to our Team.

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