The Quality Manager is responsible for developing, assigning responsibility, implementing, monitoring and leadership of the Plant Quality & Food Safety Program.
This includes training, instruction and execution of methodologies to enable the plant to deliver consistent, safe and effective products.
This position will have primary responsibility for ensuring site compliance with Colgate / Hill’s, Governmental Regulatory, local Regulatory, and International Regulatory Quality-related requirements.
This position is also responsible for managing the plant’s Quality Audit Program to ensure conformance with standards and Quality-related regulatory requirements and serve as the key point of contact for any Governmental inspections or inspections from comparable International Regulatory Agencies.
In addition, this position is a key member of the Site Strategic Team, and ensures that the Quality Organization effectively contributes to key business building activities such as customer service, cost savings, technology transfer and management of change.
Principal Duties and Responsibilities
Develop and implement the site specific Quality Systems and Food Safety Plan including Quality Management strategies, direction, and policies with the goal of protecting the business, reducing variation and waste, and growing the business.
Accountable for ensuring compliance with Colgate / Hill’s Quality Standards, Local, Governmental, and International Quality and EOHS Regulatory standards and guidelines and will interface with all agencies to communicate, address, and resolve any issues.
Responsible for execution of Environmental and Micro programs and the C&S Program at the facility both on finished goods and processing / packaging equipment
Responsible for reporting KPI’s of Quality systems both internally and externally on a monthly basis or higher frequency as determined by business.
Accountable for the robustness of key Quality Systems including but not limited to Incoming Component & Finished Product Inspection & Release, Validation, CAPA, Change Control, Internal Audits, Laboratory Management and Documentation Management.
Manages the development and implementation of the site’s Quality Audit program to ensure conformance with standards, quality-related regulatory requirements, cGMP’s, and leads the development and implementation of CI and action plans to address any internal / external quality or food safety audit findings.
Accountable for the site’s consumer satisfaction programs such as consumer complaint tracking and reduction of plant controllable complaints
Administers all Performance Management and Coaching / Feedback activities and provides effective career development and planning for all members of the Quality Team at the site.
Participation with other plant managers / Corporate Quality in continuous improvement projects.
Functions as a key member of the Site Strategic Team which supports the plant’s vision, provides resources to achieve plant strategy, ensures decision making processes are consistent with guiding principles, establishes clear direction and CI expectations, leads and supports change for the plant.
Prepare and Manage operating budgets for variable and fixed overheads for the Quality Team.
Education / Experience Requirements
Basic qualifications include :
B.A. / B.S. degree in Chemistry, Engineering, Microbiology, Biochemistry, Food Science or related field or a Bachelor's degree with 10+ years of Quality Management experience in a plant environment.
8+ years of experience in Quality, Supply Chain, R&D, or technical related experience
At least 5+ years of experience in a manufacturing / plant operations environment.
At least 5 years of experience conducting and facilitating effective Failure Investigations, Corrective and Preventive Action, Notices of Deviation and management of Change Documentation.
Direct experience and active participation in an Audit Inspection by a Regulatory Agency
Preferred qualifications include :
5+ years of supervision experience
5+ years of experience with the Hill’s product portfolio and business systems
Expected Areas of Skills
Excellent project management skills
In depth knowledge of product portfolio
Proficient knowledge of Cleaning & Sanitation Programs and Food Defense / Food Safety
Proficient in developing and presenting business presentation to Senior Management
Ability to work as a member of Strategic Team to develop / facilitate business direction to plant
Excellent interpersonal and communication skills (written and verbal)
Proficient Knowledge of HACCP, GMP’s, and SPC
Proficient in reviewing, understanding, and interpreting microbiological data
Excellent ability to multitask and prioritize duties
Proficient Computer skills
Excellent ability to understand and apply finance and accounting principles and oversee department budgets.
Excellent at identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts for analysis
Excellent attention to detail
Excellent at using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, policies, or standards
Proficient at collaborating with EU Regulatory agencies, Customers, or other agency’s during an audit