COMPANY PROFILE :
CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.
Each of the CNH Industrial's brands is a major international player in its specific industry : Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery;
Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches;
Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection;
and FPT Industrial for engines and transmissions. More information can be found on the corporate website :
PRIMARY FUNCTION :
The Quality Key Account Manager is the Customer representative inside FPT and the FPT interface with the Customer for all Quality point of view, in particular he / she is the responsible to :
Discuss and agree quality targets with the Customer
Share the Customer quality targets and requirements across to FPT department (Quality, R&D, Manufacturing) and provide relevant feedback to Customer included specific Customer and Market requirements (IATF CSR, Delegated Assembly, Quality tools or standard )
Supervise and agree with Customer the Readiness on new product and Customer PPAP status
Provide reporting to Customer on Product Quality Status and participate to Customer Quality Meetings or Workshops
Collect data from internal AMS systems : CSPS, SAP,
Monitor internal and Customer quality KPI of the products.
Follow the in field and as delivered quality performance, anticipating issues and managing potential quality risks
Be the liaison with all FPT functions with specific focus on aftermarket, supporting in creating new business opportunities
ESSENTIAL RESPONSIBILITIES :
Be the single interface for all quality and warranty items for Off Road Customer
Escalate and report to the management about main open points and roadblock
Supervise the Quality Annexes of the Supply Agreement with the Customer
Authorize Warranty Team to recognize warranty costs to the customer from a technical point of view
Identify the best practices to be customized on FPT and across the product
Analyze the product to find new improvements
Contribute to the budget creation and manage the budget allocated in accordance
Responsible for warranty and campaign spending / budgeting
QUALIFICATIONS / REQUIREMENTS :
At least 5 years on a comparable role (Customer Manager, Quality Account manager)
Experience on Powertrain After Market Business or Off Road After Market / Quality Business
Experience on international company (European based as primary requirement)
Required advanced negotiation skills.
Language skills : fluent English.
Flexibility on international travels