Powertrain Segment - Aftermarket Solutions Quality Key Account for Off Road Customer
C​NH Industrial
Torino, IT
2 gg fa

COMPANY PROFILE :

CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.

  • Each of the CNH Industrial's brands is a major international player in its specific industry : Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery;
  • Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches;
  • Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection;
  • and FPT Industrial for engines and transmissions. More information can be found on the corporate website :

    PRIMARY FUNCTION :

    The Quality Key Account Manager is the Customer representative inside FPT and the FPT interface with the Customer for all Quality point of view, in particular he / she is the responsible to :

  • Discuss and agree quality targets with the Customer
  • Share the Customer quality targets and requirements across to FPT department (Quality, R&D, Manufacturing) and provide relevant feedback to Customer included specific Customer and Market requirements (IATF CSR, Delegated Assembly, Quality tools or standard )
  • Supervise and agree with Customer the Readiness on new product and Customer PPAP status
  • Provide reporting to Customer on Product Quality Status and participate to Customer Quality Meetings or Workshops
  • Collect data from internal AMS systems : CSPS, SAP,
  • Monitor internal and Customer quality KPI of the products.
  • Follow the in field and as delivered quality performance, anticipating issues and managing potential quality risks
  • Be the liaison with all FPT functions with specific focus on aftermarket, supporting in creating new business opportunities
  • ESSENTIAL RESPONSIBILITIES :

  • Be the single interface for all quality and warranty items for Off Road Customer
  • Escalate and report to the management about main open points and roadblock
  • Supervise the Quality Annexes of the Supply Agreement with the Customer
  • Authorize Warranty Team to recognize warranty costs to the customer from a technical point of view
  • Identify the best practices to be customized on FPT and across the product
  • Analyze the product to find new improvements
  • Contribute to the budget creation and manage the budget allocated in accordance
  • Responsible for warranty and campaign spending / budgeting
  • QUALIFICATIONS / REQUIREMENTS :

  • At least 5 years on a comparable role (Customer Manager, Quality Account manager)
  • Experience on Powertrain After Market Business or Off Road After Market / Quality Business
  • Experience on international company (European based as primary requirement)
  • Required advanced negotiation skills.
  • Language skills : fluent English.
  • Flexibility on international travels
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