Customer Advisor
MotorK
Milano, Lombardia, Italy
34 gg fa

Description

Founded in late 2010, MotorK is an international digital business with a unique mix of automotive knowledge, digital marketing expertise and strong technological skills.

Specialising in the automotive sector, MotorK has quickly become one of the most important players in the digital automotive arena, providing a range of services to consumers and businesses that help consumers make the right buying decision when it comes to their new car.

In March 2017 the company announced a $10M round of initial funding (Series A) led by two global venture capital firms (83North and Zobito), the highest raised to date for a technology company originating in Italy.

We are hugely ambitious and growing by more than 100% year on year. To help us achieve our global ambitions and continue to lead the market in ground-

breaking solutions for automotive customers, we need to continue to hire the very best in automotive talent - which is where you come in!

MotorK provides a service that is unique in the automotive market. We advise and support the customer through every step of their purchase of a new car.

By offering expert technical advice and support we are able to help our customers make the choice of new vehicle that is best suited to their particular needs, simplify the buying process, and also giving them access to a range of post-

purchase benefits. The trusted Customer Advisors are the people who make this happen.

RESPONSIBILITIES :

  • assess the customer’s new vehicle needs and get a clear idea of the desired characteristics
  • identify the car models that best suit their needs - being brand agnostic
  • follow the customers along all their purchase journey, being the expert that supports them in every step
  • help the customers find the best solution to buy the car
  • build a strong relationship based on trust
  • answer all customer questions during the buying process
  • Requirements

  • strong passion for the automotive industry
  • extensive knowledge of automotive products (car models, technical features)
  • ability to communicate complex technical concepts to laypeople
  • relationship skills and charisma
  • prior sales or customer-facing experience is a big plus
  • customer service skills - listening, coaching, supportive style
  • high availability
  • physical presence is not a requirement
  • Proficiency with computers and technology is a plus.

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