Engine Product Technical Specialist
C​NH Industrial
To - Lungo Stura, IT
38 gg fa

COMPANY PROFILE :

CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.

  • Each of the CNH Industrial's brands is a major international player in its specific industry : Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery;
  • Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches;
  • Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection;
  • and FPT Industrial for engines and transmissions. More information can be found on the corporate website : www.cnhindustrial.com

    PRIMARY FUNCTION :

    Answers high level technical questions escalated from local market STS’s.

    Configure technical issues from the field, and escalates them to Current Product Management (CPM) or Early Warning (EWT) teams for resolution.

    Communicates technical resolutions to the markets and field (Service bulletins, etc..)

    Knowledge article approval (internal / dealers )

    Market visit to support STS and Issue configuration

    WPA Management (2nd level)

    Engine technical knowledge and fluent English mandatory

    ESSENTIAL RESPONSIBILITIES :

    Answer 70% of Asist escalated from STS , in 8 hours or less

    Update critical PC masters every 14 days

    Communicate CPM resolutions to the Brand / Dealer within 21 days

    Provide quality responses

    PC Master Coverage of 80% of Top 20 Tech Issues in Asist rolling 6months

    Main Key Customers and Stakeholders are : Technical Support, CPM and EWT teams, PPS.

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