Customer Quality Manager
Maxim Integrated
Milan, Italy
5 gg fa

Job Description

Maxim Integrated is a highly successful $2.31 billion company. With offices and manufacturing sites around the world, we design award-

winning semiconductors that make the world more integrated. We also know that it’s our people who make us a great company.

So we reward bold thinking, teamwork, personal growth, and community involvement. Want to make a difference and be challenged every day?

Join us at Maxim Integrated. With analog integration, the possibilities are endless.

As a Customer Quality Manager, the individual will be required to interface with Maxim business units, support groups and customers on support tasks related to quality, reliability, failure analysis and corrective actions for all products manufactured by Maxim.

Responsibilities would include :

Developing internal and external customer contacts and building strong relationships in cooperation with the sales organization and Maxim’s headquarter quality assurance organization

Developing, enhancing existing systems and plans to support successful launch of zero defect (ZD) components to automotive customers

Assisting automotive customers in the successful qualification of Maxim products, processes and packages

Resolving customer production quality issues and corresponding corrective actions

Interfacing and supporting failure analysis efforts; managing customer complaints via Customer Failure Analysis Request (CFAR)

Addressing and closing customer spec reviews and quality contracts

Assisting in Product Change Notifications (PCN)

Conducting Quarterly Business Reviews and driving Report Card Improvement Plans

Understanding and driving customer quality initiatives

Design-in / QA requirements support

Work with Customers on identified products and targeted products to ensure design-win and follow-through to smooth production

Support Component Engineering at key customers to ensure quality and support for Maxim to achieve Strategic Supplier status

Support / Guide Sales Team(s) on quality topics

Product Handling / Storage

Customer Audits of Maxim Processes

Maxim Audits of Customer Processes

Scorecard / Quarterly Reviews PPM, Quality of Service (QoS) meetings

Quality Agreements

Support Qualification Requirements during product introduction phase :

  • Production Part Approval Process (PPAP);
  • Working with Sales and Marketing through customer specification review

    Ensure factory resources are properly applied to effectively meet customer timing and requirements

    Manage customer launch (e.g. safe launch ) requirements

    Collection and reporting of QA metrics

    Experience / Education :

    B.S. degree in electrical / electronics or related technical field

    5+ years quality experience in semiconductor business area in the field, factory, or headquarters

    Fluency in English, additional language is a plus

    A comprehensive understanding of quality, reliability, and failure analysis

    A throughout understanding of automotive semiconductor requirements

    Good customer interface and problem solving skills. Utilization of customer requested tools supporting 8D, 7-Step, 5-Why, etc.

    Excellent analytical, verbal and written communication skills

    Experience in project management and account management

    Preferred Qualifications

    You may apply for this position by following the link below :

    Go to : https : / / / en / aboutus / careers / career-opportunities.html

    Click Search openings’

    Click the hyperlink with the role you are interested in

    LK - BT1

    Percentage of Travel 10% - 25% Relocation Assistance Available No Visa Sponsorship Available No

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