Location : Vicenza, Italy
Overseas Contingent III, (100% FTE, Full-Time), Grade 003
University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center Coordinator (PNTCC). The Program and National Test Center Coordinator serves as the on-site UMGC representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management.
This position reports directly to the Assistant Director (AD). The PNTCC must work effectively with the Regional Director, local Program Coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large.
Required duties / activities to be accomplished by the Program and National Test Center Coordinator are listed below :
SPECIFIC RESPONSIBILITIES INCLUDE :
Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive
Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
and assist faculty in obtaining base access to attend class on their assigned installation
Distribute marketing, advertising, and mass media materials at assigned locations when permissible
Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties
Participate in UMGC staff meetings, professional development activities and training sessions as required
Track and compile monthly statistics and provide reports as needed
Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues / escalations
Other job-related duties as assigned
REQUIRED EDUCATION AND EXPERIENCE :
Bachelor's Degree from a regionally-accredited institution or equivalent
Background in customer service
Able to work in a fast-paced and complex environment with accurate attention to detail
Possess basic office management and clerical skills
Effective written and verbal communication skills
Good interpersonal skills
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
PREFERRED EDUCATION AND EXPERIENCE :
Applicants with a U.S. valid driver's license
WHO MAY APPLY :
Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.
S. military ID card and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13.
are not ordinarily resident in the host nation.