VAS implementation and Technical Support Manager
RS Components
Sesto San Giovanni, Milan, Italy
6 gg fa

What you will enjoy doing

to be successful in this role

  • Achieving the overarching improved service strategy for Italian market working and collaborating with the EMEA VAS team and other markets to ensure that there is a consistent, scalable and profitable approach to all VAS
  • Driving and share continuous improvement initiatives to operate efficiently and delivering strong customer experience across all value-added solutions and technical support
  • Ensuring that a consistently high level of customer experience is supervised and reported around both VAS and technical support
  • Be a recognised subject matter specialist and go to person for value added services amongst the market leadership team.
  • Lead a direct and virtual team in the market to deliver best practice service delivery for VAS and technical support working collaboratively with the EMEA VAS to improve existing services and develop and launch new service capability where appropriate
  • Be accountable for the cost budget and ensure the agreed sales growth targets are achieved
  • Support the sales team in the effective qualification, service design & implementation of VAS in the market
  • Knowledge, Skills and Qualifications Required

    What you will bring to be successful in this role

  • Experience of developing and implementing scalable services and associated business models
  • Experience of working with and leading a specialist team dealing with development and delivery of sophisticated service offerings
  • Ability to understand and work with sales teams to drive growth through value-based selling
  • Experience of improving customer experience and customer journeys.
  • To be an effective mentor and collaborator, influencing others in direct and virtual teams to take personal ownership & responsibility.
  • Our Outstanding Leaders are required to show their passion for our people, customers and suppliers. They must act with modesty to build an environment where our people can make amazing happen, and they will demonstrate trust by leading by example by taking accountability and ownership.

    The good stuff

    nnovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future.

    You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a collaborative global business.

    We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

    In this role, we can confidently offer the following flexible working patterns :

  • Working remotely - from home or any other work location
  • Working flexibly - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
  • If you need some flexibility, please just ask us, and we’ll be happy to discuss it with you.

    Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here.

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