Head of Customer Care
Milano, Milano, Italy
5 gg fa

Artemest is the first curated online marketplace to bring the best Italian luxury crafts in the categories of design furniture, lighting and home décor to an audience of art connoisseurs and beauty lovers around the world.

Our mission is to preserve the rich Italian cultural heritage and become the destination where the most beautiful things on Earth can be found.

We are creating an international team of people passionate about Design & Luxury and willing to work in a dynamic, tech-oriented and ever-changing environment.

At Artemest you will have the chance to express your ideas and make things happen.

We are looking for enthusiastic people with an entrepreneurial attitude to join our team of young and talented professionals.

Artemest is looking for an inspiring Head of Customer Care , with great team development and management skills, entrepreneurial spirit and a strong vision on how to create engaging relationships with the world’s most demanding customers.

The position is based in our office in Milan.

Main Duties and Responsibilities :

  • Manage the customer care teams to achieve sales and service targets, while developing a strong customer oriented attitude
  • Work closely with internal teams to streamline processes and procedures, to guarantee the highest customer satisfaction and efficient operations
  • Help team members develop their unique skills and capabilities, launching new projects and initiatives to nurture our relationships with the customers
  • Work closely with the logistics and product teams to correctly prioritize orders and ensure smooth and timely product deliveries
  • Work closely with the digital team to ensure customer care tools are set to support team’s efficiency
  • Serve as Voice of the Customer’ across the company and ensure processes are constantly reviewed to meet customers’ expectations
  • Keep all training materials updated and manage onboarding training of all new team members
  • Support in the recruitment process of customer care team members
  • Desired Skills and Experience :

  • Previous experience in managing a sales-oriented customer care team in the luxury industry
  • Strong commercial and customer-oriented mindset
  • Deep knowledge or strong passion for interior design
  • Demonstrated ability in managing, motivating and coaching people
  • Experience with ticketing systems (e.g. Salesforce) and order management systems
  • Sound analytical skills, at ease with reporting activities and with using data to inform decisions at Company level
  • Self-driven, flexible, organized and problem-solving mindset
  • Entrepreneurial attitude
  • Team player
  • Fluency in English and Italian is a must. Any other language is a plus
  • Our Perks

  • Positive Workplace. We’re a young team (29 on avg.) that works in harmony and with extreme passion.
  • Go beyond base responsibilities and make things happen. We’re always looking for people eager to step up their tasks and skills.
  • Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury.
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