We are looking for a highly motivated Junior local IT Technician to join the Italian Ubisoft studios..
He / she will report directly to the IT Manager and will be responsible for delivering on-site support on the hardware and software of Ubisoft employees.
Responsabilities and main tasks :
Offer on-site support to end users on hardware (workstation and printing) and standard software (Windows OS, office pack).
Support in managing the local infrastructure (servers and network) when required.
Ensure the use of best practices for applications and workstations.
Assist in the continued improvement of the local IT environment.
Configuration and preparation of new employees workspace.
Ensure proper meeting room configuration.
Management of hardware repair and replacement.
Support for events (training, marketing etc.) and teams during moves.
Maintain the asset inventory.
Ensure follow-up on issues and requests.
Update knowledge base with newly diagnosed problems.
Carry out all other related tasks.
University degree in Information Technology or equivalent experience.
Minimum 1 to 2 years of experience in technical support to end users..
Ability to work autonomously and make decisions quickly.
Ability to work efficiently in a fast paced changing environment.
Good listening and communication skills.
Strong English skills (spoken and written).
Technical knowledge and skills :
Expertise in PC and laptop support.
Excellent knowledge of Microsoft operating systems and the Office suite.
Good knowledge of printers.
Good knowledge in Mobile support.
Good knowledge of networking and cabling (Cisco experience is a plus).
Good knowledge of SCCM and Active Directory.
Linux knowledge is an asset.
Knowledge of multimedia equipment is an asset.
Scripting ability (batch files, VBScript, PowerShell) is an asset.
A knowledge of the Microsoft server platforms is a plus.
Mac OS X knowledge is an asset.
MCSE, MCSA or MCP and other relevant certifications is a plus.