Floor Manager - Boutique Milan (W/M)
Hermès
Milan, Italy
5 gg fa

Main activities

  • Be the link between the team and the manager by a frequent presence on the sales floor
  • Manage and organize the departments, in keeping with the spirit of quality and excellence of Hermès
  • Achieve sales objectives, setting an example to its department team by acting as an ambassador to customers
  • Offer an excellent after-sales service to create client loyalty
  • Coordinate and motivate the team to provide a consistent level of service to customers, and ensure consistent relations with certain customers (local and international)
  • Train the team and integrate new comers especially by sharing the Hermès spirit, quality and service to enhance the sense of belonging to the company, motivation and improve customer service
  • Guarantee the correct standing and grooming of the team in line with corporate policies
  • Ensure the respect of company policies, even in the area of health and safety of the store and team
  • Identify and address daily stock needs
  • Applicant profile

  • The ideal candidate must :
  • Be fluent in Italian and English; ability to speak a third language will be added advantage;
  • Have experience of at least six years in the direct sales to clients of a luxury good boutique;
  • Have excellent leadership, interpersonal and communication skills, service orientation, passion, motivation for selling and a strong aesthetic sense;
  • Have strong management skills, ability to lead and motivate a team and drive performance
  • Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
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