The Development & Support Specialist is the knowledge leader of oneor more business / technology area.
Review and improve the Service Portfolio of his / her area ofresponsibility in order to ensure that the maximum value to the business andusers is provided.
The Development & Support Specialist is accountable for thedelivery of one or more services, he acts as the bridge between the businessproblems and the technology solutions.
He is also responsible to the business for the initiation, transitionand ongoing maintenance and support of a particular service and accountable tothe MIS Production & Supply Chain Manager for the delivery of the service.
Developing the expertise in one or morebusiness-technology areas (tools, technologies, IT services, businessprocesses, etc.)
Proposing solutions and approaches that best fit aspecific need or proactively proposing improvements belonging to his / her areaof expertise
Providing guidance, instruction, direction andleadership to wide groups for the purpose of achieving a key result or group ofaligned results in complex initiatives
Monitoring results to be achieved motivating theteam to "use their knowledge and skills" to achieve those results.
Managing and supervising day to day activitiescarried out by suppliers
Supporting the review of Supplier proposals
Propose best practices for the optimalcoordination of operational activities required to deliver IT services.
Conducting analysis of complex business domainsand related business processes or systems
Assessing the opportunities for serviceenhancement through the use of technologies and tools
Analyzing, transforming and ultimately resolvingthe business problems with the help of technology
Developing the functional expertise for theprocedures and the tools in place in his / her area of responsibility
Defining the right functionalities to beimplemented in order to fulfil business requirements
Managing the ongoing service delivery and supportensuring that they meet agreed business requirements
Working with MIS Business Partners to understandand translate business requirements into activities, measures or servicecomponents that will ensure that MIS can meet those requirements
Identifying improvement opportunities for theservice
Managing Change Requests to the service ensuringto maximize their value for both MIS and the Business
Monitoring Service Levels agreed with Suppliersand with the Business addressing Service Level breaches or escalating wherenecessary
Coordinating teams for the proper achievement of adesired outcome
A good knowledge of manufacturing and logistics processesin luxury or fashion industry
A good knowledge of MIS processes, Leather Goodsand Shoes manufacturing would be an asset
5 + years in Luxury / Fashion
Projects in Logistic / Production
Project management methodologies
Soft skills :
Ability to manage multiple service in amulti-tasking environment
Reactivity and flexibility in managing real-timechanges
Capacity to prioritise workload and tasks
Strong interpersonal, communication and relationalskills
Strong relationships building attitude
Technical skills :
Supply Chain and collaboration Platforms
DB Platforms and fundamentals SQL skills
Information Systems / IT / Business Solutions
Job Number : 000KFV