Customer Insights and Senior Product Manager
Vodafone Limited
35 gg fa

This role ispart of the EBU division in the Enterprise Commercial Management team.

This position has a key role connecting the three EBU segments and providingactionable and clear insights to top management and marketing colleagues.

Mainresponsibilities :

  • Understanding the needs, attitudes, behaviours and experiences of the customers and effectivelycommunicate this information to key business stakeholders to ensure the customer point of view is represented throughout the business and support business decisions
  • Apply statistical techniques to ensure insights provided are robust
  • Provide quantitative analysis on different topics based on EBU needs
  • Support top management with clear presentations in order to highlights the main messages and facilitate decisions
  • Track customer experience NPS (Voice of the customer)
  • Contribute in working with data scientist in the creation of segmentations and predictive models
  • Co-work with market research to plan and roll our qualitative and quantitative market research starting from the insights identified throughout data analysis
  • Analysing market trends and be able to provide a robust forecast in order to support marketing and finance decisions
  • Organize and prioritize the activities of a consultant
  • Skills :

  • Strong communication skills, comfortable interfacing with different audiences of varied levels and seniority
  • Proactive and flexible individual with a customer oriented and analytical approach
  • Ability to work with different stakeholders and build good relationship with all the ones involved in the initiatives
  • Willingness to find connections between customers’ behaviours
  • Ability to manipulate high volume of data
  • Problem solving and team working
  • Ability to prioritize and stress management
  • Microsoft office package (exp. Excel and PPT) : excellent knowledge mandatory
  • Master degree in Economics, Management or Engineering is mandatory
  • Fluency in English
  • SAS programming is a plus

    Employment Type : Permanent

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