Verdura Resort is set on 230 hectares and nearly two kilometres of private Mediterranean coastline. There are three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants, five bars and much more.
It's a place where buildings are subtly woven into the landscape, with a true sense of space and uninterrupted views of the azure waters.
Above all, it's a place where our team delivers an outstanding level of service.
NIGHT AUDITOR (for the season 2020)
Main Purpose :
As a Night Auditor you will be the main reference for our Guests : your goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience.
Reports to Front Office Manager.
Main duties & responsibilities :
Carry out all Front Desk operations, according to the company policies and procedures, maintaining high standards at all times : check-in, check-out, billing, hotel and room orientation, providing information to Guests;
Responsible of providing to each Guest a warm and efficient arrival and departure process;
Build and maintain an individual and professional relationships with Guests, being his / her reference point;
Support to the concierge team in handling all Guests requests;
The Front Desk is the treasury of the hotel, you will manage petty cash, Guests billings and, being one of the cashiers, you will be responsible of the relevant accounting tasks.
Handle emergencies according to the relevant training;
Daily closure, cashier check for all hotel outlets, accounting reports, posting control, providing data to statistics and local government institutions.
Competencies required :
Collaboration : be open with colleagues and proactively offer support. Appreciate teamwork within the department. Treat colleagues with respect and inclusiveness regardless of position level or background.
Communication : Present information clearly and with confidence. Ask questions to ensure understanding. Listen and respond empathically to others.
Personal effectiveness & Emotional intelligence : Manage own emotions in challenging situations. Demonstrate sensitivity to the needs and emotions of others.
Accept new tasks and responsibilities willingly and with a positive approach. Able to follow guidelines and priorities assigned by HOD in order to achieve goals in a timely and satisfactory way.
Business orientation : Understand how personal and department performance impacts the business. Demonstrates a good knowledge of the hotel, its products and services.
Recognizes and understands guests, so as to actively seek out sales opportunities for Rocco Forte products and services.
Self-developer : open to and accept constructive feedback and use it to improve. Take on new learning opportunities willingly.
Share his / her knowledge with colleagues.
Experience required :
Knowledge of Hotel Management software (e.g. Protel);
Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
Fluent in English and Italian. A third language is preferred;
Professional experience preferably at international level in the same role;
Strong passion for hospitality and attention to details.
We offer :
Labour contract according to C.C.N.L. Settore Turismo
Reward package adequate to the professional experience
Learning & development activities
Career opportunities within Rocco Forte Hotels
Workplace : Verdura Resort Sciacca, S.S. 115 Km 131, Sicily, 92019
Please apply forwarding your CV with full details to and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196 / 03).
Why join us at Rocco Forte Hotels?
At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers.
We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25 / €36 per night, a 50% discount in all of our F&B outlets, discounts across some of our Rocco Forte Spas and many more to view the full list of benefits please visit the Future with Forte’ page on our Careers site.