Experience Designer

Isobar

Milan

5 gg fa

Isobar Italy is seeking an Experience Designer responsible for leading and overseeing ecommerce projects from kickoff through launch coordinating and collaborating with cross-functional teams to create exceptional cross channel ecommerce experiences, while managing timeline and budget.

Responsibilities :

Establishes a deep understanding of the client’s business, processes, and procedures and applies that knowledge to affect the project’s success

Defines and scopes client requirements and deliverables

Creates and maintains detailed project plans

Collaborates with internal and external teams and client stakeholders to creatively solve problems and brainstorm solutions

Coordinates tasks, assigns appropriate resources, and ensures proper task completion

Identifies risks, threats, or opportunities that could impact the success of the project, notifying the team and escalating issues when appropriate

Identifies deviations between project scope and desired deliverables, initiating change requests as needed

Controls quality by reviewing deliverables prior to client presentation; enhances internal and external deliverables / documents as needed;

suggests process improvements as appropriate

Ensures the use of best practices and applies lessons learned from previous projects; shares findings with other project management team members

Attitudes :

An enthusiastic team player and passionate about cultivating an amazing team environment

A natural advisor and leader for both senior client stakeholders and internal team members a consummate professional

Excellent judgement skills on best action to take

Calm under pressure and can lead and reassure other

Solutions focused - supporting teams and our clients in problem solving

Positive can do attitude

Overall accountability for project profitability and timeline

Proactively manages client communications and expectations to ensure client satisfaction in partnership with internal teams

Takes ownership and responsibility for work, is proactive not reactive

Comfortable working on multiple projects simultaneously in a fast-paced environment

Actively promoting, pursuing, and living our company vision and values

Desired qualifications and experience :

5+ years of relevant (technical and creative) project management experience, preferably within a consulting firm or digital agency

Experience managing complex projects, with budgets and timelines in excess of €200k and 4-6 months

Experience in Ecommerce industry, including 3 full ecommerce project implementations

Experience coordinating, encouraging and motivating internal teams

Strong scope and change management skills

Prior experience in human centred design (user experience) projects

Excellent written and oral communication skills

Strong risk management and mitigation skills

Excellent documentation skills

An understanding of industry trends, development principles, and project methodologies

Experience with project management tools (Excel, JIRA, Confluence, MS Project, PowerPoint etc)

CMS experience (enterprise preferred : e.g. AEM, Sitecore, Drupal, Oracle etc)

Agile certification preferred (PSM, CSM, etc)

Bachelor degree in Computer Science, Engineering, Business, or related field

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