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Customer Success Group
Part of Expert Services, the Salesforce Industries Product Model Architect's goal is to help customers and System Integrators perform architecture & design reviews, make recommendations for improvements and share industry best practices for a well performing and scalable solution.
This type of Expert Services is normally performed via a series of planned workshops with specific objectives and outcomes.
In order to succeed in this role, you must have a deep understanding of Quote-to-Order to fulfillments processing within the Telecommunications Industry, sales catalog to enhance the end-user experience across all channels, a technical catalog that addresses the needs of provisioning, billing and fulfilment systems and alignment between these.
We are looking to expand our Expert Services team by hiring talented, enthusiastic and passionate CPQ & Product Model Architects.
5+ years experience supporting successful B2B or B2C digital transformations in any of the following industries : Telecommunications, Media, Energy, Insurance, Health, or Public Sector
5+ years experience of working on implementation teams throughout the project lifecycle, ideally using Agile development techniques
Proven track record of successful architectural design on customer projects, preferably enterprise CRM implementations. Performing design review and making recommendations is a key aspect of this role.
Self-starter, adept at picking up new skills and technologies in the Salesforce ecosystem
Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a functional demo
Passionate about being hands-on to demonstrate competence in Salesforce Industries' CPQ and Product Modelling capabilities upon training completion
Enjoy solving challenging problems
Deep product modelling skills and understanding of how catalogs need to be constructed to simplify the sales experience
CPQ design improvements skills to produce optimal order capture flows while collaborating closely with other teams
Product catalog and CPQ solutions (e.g. Apttus, Siebel, Steelbrick, NetCracker, Amdocs, etc)
Design reviews, make recommendations for improvements and ability to follow-up for customer success
Salesforce platform skills
Desired Certifications / Qualifications
Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
Salesforce certifications such as Administration, Developer, Cloud, etc.
TM Forum (SID, eTOM) knowledgeable
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