Product Quality Assurance

STMicroelectronics

Agrate, Italy

4h fa

Job description

To assure the service to the Automotive Customers Market products, collecting from them Q&R problems and working to get the final solutions, through failure analysis activity and problem solving coordination with ST wafer fabs and assembly / T&F plants.

To drive internally customer’s requests (data reporting, special programs, etc.) and to assure customer about the final product quality.

To provide full support to customers in case of crisis / excursion : defining containment actions timely and effectively, collecting all needed data, coordinating 8D-team to find root causes and permanent corrective actions.

To manage the activity of failure analysis on customers’ returns from 0Km, Field and line fallouts driving FA activities in several ST-FA labs.

To verify the implementation and the effectiveness of the corrective actions.

To provide to the Customers with image of excellence of the company, supporting : audits, visits, data exchange and high level technical communication.

In particular :

Drive Problem Solving linked to Customer issues;

Manage Crisis and Risk assessments, supporting the decision on suspected materials (use or recall) at Customer;

Promote ADG / PT&S Quality Strategy and Performance at Customers;

Define priorities upon confirmed Customer Failure Analysis;

Continuous effort to keep at target the External Customer Complaint total Cycle Time;

Product (or product family) Improvement Plans and relevant ppm step-down forecast definition and execution,

Corrective Actions effectiveness follow up and reoccurrence detection;

To drive new product safe launch in production;

To present Quality status at Automotive Customer Internal Operation Review.

The job requires :

strong technical competence and knowledge of process, products, market, Customers;

management of internal and external resources to take final decision on the different issues;

negotiation is needed in order to deal with customers and gain Customer confidence;

Team build / work, cooperation spirit is mandatory to deal with all relevant functions in ST for problem solving activities and for supporting customer needs.

Candidate criteria

Education level required

5 - Master degree

Experience level required

Languages

English (2- Business fluent)

01 / 04 / 2020

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