Field Service Engineer
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The Field Service Engineer to perform direct service activities on Hologic Equipment and products in the field.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and / or software products.

Responsibilities The Field Service Engineer duties listed below require travel within the designated country as required and occasional international journeys :

  • Provide emergency service and repairs using troubleshooting skills in electrical, electronic, and mechanical systems. With appropriate training this will include diagnostic equipment.
  • Install instruments at customer sites
  • Plan and complete Preventative Maintenance on time.
  • Planning of laboratory design for new instrument installations.
  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting.
  • Accountability for maintaining assigned inventory.
  • Supporting marketing activities such as exhibitions.
  • Maintain up to date training on products and compliance as required
  • Routinely complete administrative paperwork, such as but not limited to : Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports.
  • Provide basic use maintenance training to customers.
  • Performs duties and responsibilities with autonomy in a field based environment. Experience :
  • To perform this job successfully, an individual must be able to perform demonstrate each of the responsibilities satisfactorily in a comparable business or industry.

    The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Required Knowledge / Skills :

  • Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.
  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.
  • Strong interpersonal and customer satisfaction skills.
  • Similar / comparable customer based laboratory environment
  • Effective Time Management Skills.
  • Communication :

  • Professional and effective internal and external communication skills.
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers / customers.Computer / Software / Instrumentation :
  • Proficient use of Microsoft products (Word, Excel, Outlook).
  • Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.
  • Basic knowledge of network and interfacing with the ability to progress though training.
  • Following training use of various troubleshooting / analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
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