Senior Network Operations Engineer
Milan, Italy
2 gg fa

Network Services Senior Network Operations Engineer

Role Profile

The Senior Network Operations Engineer forms a critical part of the Fabric Services Team within Global Technology Services.

As a Senior Network Operations Engineer, you will collaborate closely with the Infrastructure Technical Architect, Engineering, Operations and Project Delivery teams to ensure that our network achieves the desired levels of security, availability and performance.

You will also contribute to driving Network performance and stability through defined roles and responsibilities in line with SLA’s.

As a senior resource within the team, you will have operational ownership and accountability of all global production services and there will be requirements to manage and resolve complex technical escalations from the global network support team.

Key Responsibilities

  • Provide technical ownership and associated responsibilities for LSEG productions services within Networks.
  • Be a technical escalation contact for L1 and L2 global network support teams
  • Problem Management - Ownership of recurring technical issues, ensuring that long term fixes are implemented to prevent any repeat failures
  • Post Incident Management Review of major incidents and implement improved solutions
  • Project Engagement - Ensure solutions are Operationally fit for service as part of Handover
  • Security Vulnerabilities Management Regular reviews and actions to drive stability
  • Capacity Reporting regular reviews and actions to proactively drive stability
  • Change Management - review of all changes to ensure best practice and standards compliance
  • Network Management Tooling Drive with vendors continual improvements in the tools sets
  • Candidate Profile / Key Skills

  • Subject matter expert within the networking field but has broad understanding in other technical areas sufficient to contribute to broader more strategic discussions.
  • Experienced in leading the technical recovery of Network related Incidents
  • Excellent knowledge of F5
  • Excellent knowledge of Firewall technologies
  • Excellent knowledge of Juniper
  • Excellent knowledge of Cisco (ACI Beneficial)
  • In-depth knowledge of routing and switching
  • Demonstrated knowledge of Multicast technologies as used in financial sector
  • In depth knowledge of Internet and associated environments
  • Strong client management skills
  • Good knowledge of Service Management process’s,
  • Key Behaviours

    Analysis and Problem Solving

  • Analyses issues to identify the most commercial, realistic and pragmatic solutions. Considers all options and if one solution does not work will find a successful alternative quickly
  • Communication

    Oral and written communications are tailored to their audience’s needs, well structured, persuasive, concise and based upon fact.

    Messages and arguments are compelling


  • Shares information across teams.
  • Managing Relationships

  • Demonstrates the knowledge and expertise in their field to have credibility with their peers
  • Always follows up and delivers on action points agreed with clients / colleagues
  • Planning

  • Prioritises activities according to business need completes essential tasks first
  • Foresees forthcoming risks, escalates early and has plans for risk mitigation
  • Delivery

  • Takes responsibility and accountability for their own tasks and mistakes
  • Takes on routine tasks as necessary. Carries out work without prompting and close supervision
  • High Performance

  • Pro-active and demonstrates initiative
  • People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.

    We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.

    We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

    A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.

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