Evening Program Coordinator
Overseas Contingent III, (50%) Part-Time, Grade 003
University of Maryland Global Campus (UMGC) Overseas seeks an Evening Program Coordinator. The PC reports to and works with the Assistant Director (AD) in the administration of UMGC programs.
It is the job of the PC to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues.
The PC must work effectively with the Regional Director, local military education coordinators and staff, education center personnel, faculty, administrative staff in Germany, and the military community at large.
The hours for this position will primarily be in the evening. Required duties / activities to be accomplished by the Program Coordinator are listed below :
SPECIFIC RESPONSIBILITIES INCLUDE :
Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
and assist faculty in obtaining base access to attend class on their assigned installation
Provide assistance with processing students' military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
Distribute marketing, advertising, and mass media materials at assigned locations when permissible
Assist with base access as needed.
ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs / rooms are clean and presentable, and that all supplies are readily available.
Other job-related duties as assigned
REQUIRED EDUCATION AND EXPERIENCE :
High school diploma / GED
Background in customer service
Able to work in a fast-paced and complex environment with accurate attention to detail
Possess basic office management and clerical skills
Effective written and verbal communication skills
Good interpersonal skills
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
PREFERRED EDUCATION AND EXPERIENCE :
Some college coursework
Applicants with a U.S. valid driver's license