Staff Data Engineer
Zendesk
Catania, Italy
4 gg fa

Job Description

Zendesk is a service-first CRM company that builds powerful, customizable software crafted to improve customer relations.

At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.

Our Enterprise Data & Analytics (EDA) is looking for a talented and experienced Staff Data Engineer to join our growing platform & engineering team.

You’ll work in a collaborative Agile environment using the latest in engineering best practices with involvement in all aspects of the software development lifecycle.

You will be responsible for ensuring the team makes sound design & configuration decisions to develop curated data products, applies standard architectural practices, and supports the Data Product Managers in evolving core data products.

You will primarily develop on Google Cloud Platform and other technologies such as Linux, Docker, Kubernetes, BigQuery, Kafka, Airflow, and Python.

What you bring to the role :

Drive data architecture and integration design and development discussions with engineering and other teams

Programming and automation of Data processing systems in Linux / Cloud environment

Ability to quickly master new technologies

7+ years of software development or DevOps / DataOps experience

Ability to work effectively in a dynamic, occasionally interrupt-driven environment that includes geographically spread teams and customers

Experience in developing and operating high-volume, high-availability environments

Previous experience with Linux, Docker and Kubernetes

Previous experience with AWS or GCP

Good command of Python or Go.

BA / BS degree in Engineering, CS, or equivalent

What you get to do every single day :

Solve complex problems and provide sustainable solutions

Help to build and operate internal analytical platform

Identify, design, and implement internal process improvements : automating manual processes, optimising data delivery, re-designing infrastructure for greater scalability, etc.

Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources

Work in an agile development environment

Participate in an on-call rotation along with the rest of the team

Use a wide variety of technologies, learn new things, wear lots of hats (actual hats optional)

Participate in diverse projects and collaborate with engineering, product, analytics teams

Have fun and enjoy your time Zendesk

What the stack looks like :

Our platform runs on GCP and AWS, fully orchestrated by Kubernetes

We use Terraform and helm to deploy and manage platform components.

Our data pipeline is built on Kafka, EMR, GCS, BigQuery and Airflow

And the underlying code written in Python and Go

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships.

From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at .

We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.

Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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