Operations Specialist - Connectivity - Global IT Hub Milan
Milano, Italy
5 gg fa

Position Summary

Are you a talented Operations Specialist ready to join Nestlé’s new Workforce 360 Connectivity, Voice and Conferencing team in Milan, Italy?

Under the supervision and guidance of your primary Community of Practice Lead and Product Manager based in Milano, you will be responsible for sustain, deployment, retirement and leverage for a product or a platform.

You will be also responsible for the effective and efficient operational support of the aligned products, and for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.

A Day in the Life of an Operations Specialist

  • Ensures the delivery of efficient and secure IS / IT operations for connectivity products, supports IS / IT systems that fulfill the needs of the business, and provides input to the development team and technical lead as well as to peers responsible for other aspects of operations.
  • Oversees the support processes that include incident, problem, change, configuration, and event management.
  • Ensures IS / IT strategic service partners provide the level of service, system performance and functionality required to meet business commitments.
  • Supports the implementation and management of quality and efficiency improvements of IS / IT service delivery, to drive value and support.
  • Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed.
  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS / IT operations environment.
  • Runs small-scale projects (managed work activities) for the deployment of functionalities.
  • Works with product or platform teams to ensure good coordination of IS / IT changes without impacting business processes.
  • Works with supplier teams to ensure good coordination of product changes without impacting IS / IT Consumers and business processes.
  • Responsible for operational compliance of all technology-related issues across IS / IT including information security, privacy, business continuity, identity management, user access and data integrity.
  • What else will make you successful?

  • Experience in service management principles and execution.
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
  • Experience explaining technical concepts and technologies.
  • Experience with effective communicationin English at different levels in the organization.
  • Experience working in a global environment and with virtual teams.
  • Strong IS / IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations.
  • Knowledge and experience in leveraging traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility.
  • Diversified background of technical infrastructure experience, experience with Network Connectivity Products (software-
  • defined WAN, remote connectivity, LAN and Wi-Fi connectivity, etc.), DevOps approach, interpersonal and collaboration skills, and end-

    to-end understanding of IT business solutions.

    More about Nestlé ITWorkforce 360 is Nestlé’s exciting and diverse new product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work.

    We provide IT services to the entire Nestlé Group, the world’s largest food and beverage company with 91.4 billion Swiss Francs in sales in 2018 and 308,000 employees.

    We continuously improve our products for the workforce, operating in 189 countries, by embracing Agile ways of working and evolving to quickly address new requirements.

    We design and support our solutions end-to-end. This means we not only deliver great IT solutions with the best user experience, we also quickly resolve issues as they arise.

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