American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We are committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
Within our Travel & Lifestyle organization we are looking for an experienced Travel Counsellor, responsible to manage our premium customers by providing innovative and extraordinary service.
This position will be responsible for creating unique travel & lifestyle experiences through the bookings of domestic and international flights, cars, hotels and first-class entertainment.
The candidate should be able to Interact by phone with Card members with a strong focus on Service and Customer Care
To be successful in the position, the candidate must be able to work efficiently using his / her passion for travel and lifestyle to exceed client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members.
The candidate should be a brand ambassadors who take pride in his / her ability to craft memorable trips, and deliver personalized solutions through our best-in-class service, exclusive programs and premium benefits inspiring long-term relationships and loyalty along the way.
High school or university degree
A good knowledge of travel and world and climate geography
Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
Computer skills are vital as you’ll be using several different travel tools, all day, every day-Ability to use travel reservation systems, a good knowledge of one CRS preferably Sabre
A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills
Strong time management and multi-tasking skills
The flexibility to work shifts, including weekends and bank holidays
Follower of Travel and Lifestyle news / trends
Italian and English both written and spoken are required
Resilience and composure to remain positive under pressure and in changing circumstances
This role may be subject to additional background verification checks.
ReqID : 19021916
Schedule (Full-Time / Part-Time) : Full-time
Date Posted : Dec 27, 2019, 3 : 18 : 48 PM