We are looking for an Executive Housekeeperfor Chia Laguna Resort, which is composed of three hotels, including therecently rebranded Baia di Chia Curio Collection by Hilton, the soon-to-berebranded Conrad Chia Laguna Sardinia (April 2022), as well as the 240 roomHotel Village.
The role of the Executive Housekeeperis to successfully oversee the entire housekeeping operation and team on adaily basis, looking after all public areas and to provide the highest level ofcare and service to all residents, internal employees / clients and directorsin line with the agreed service level and procedures.
First and foremost is to alwaysbe motivated, highly engaged to provide personalised excellent customer careand service to all residents, internal employees / clients and directors inline with the agreed service standards and procedures.
Ensuring every resident requestis completed promptly and decisively, aspiring to make the impossible,possible! The role is defined the by our values.
Passion and service are integralto everything we do.
We don’t just offer a greatwelcome, we take care of all the little things that make a real difference tothe experiences people have.
People make companies and we wantall of us as a company to be the most positively engaged, working together insupportive teams and always evolving to provide the best service.
The foundation of our culture isto build trusted partnerships with our people and our clients.
Our Passion :
We attract and retain the besttalent
We invest the resources to setour people up for success
We develop our people to supportgrowth and career progression
We celebrate, reward andrecognise our people’s achievements
We take pride in everything we do
Main Duties and Responsibilities :
Core Role :
Manage, motivate and developindividuals within the team to enable them to meet current and future team and guestneeds.
Provide day to day direction and support to theHousekeeping team, ensuring that all training and competency records for eachteam member are completed.
To anticipate any guests’s needs, follow up andensure that the guest expectations are met and where possible exceeded.
Personalised bespoke service is maintained forevery individual client, knowing their preferences and specific needs.
Attention to detail on all aspects of the job.
To ensure that an accurate log is maintained forany guest deliveries as per the set standards.
To ensure that a detailed daily log ismaintained for any incidents, resident issues and shift handover.
Be reliable, flexible, honest and a strongadvocate for Portico and the Client.
Liaise regularly with the Director of Residencesto ensure the provision of a personalised focused service.
Delegate in a way that encourages developmentand creates a sense of ownership and responsibility at all levels.
Coach individuals in the team to build a highperforming team to meet guest’s needs.
Reward and recognise individual and teamperformance to encourage an engaged and motivated team.
Actively and positively engage with colleagues, guests,visitors, clients and our service providers to ensure a seamless serviceexperience is created.
Anticipate guest’s needs and follow up to ensurethat their expectations are met and where possible exceeded.
Ensure that a great working relationship ismaintained with our client and other departments within the building.
Take ownership and responsibility ensuring youare working effectively and developing close relationships with yourcolleagues.
Support your colleagues and assist coaching newstarters through their probation periods.
Assist Senior Management with any projects andimplement and feedback on any actions as necessary.
Ensure that all staff Health & Safetytraining is completed and updated.
To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreedsalutation.
Working close to all our service partners andmaintaining a good relationship to expand business.
To carry out regular floor walks and securitychecks of the building and reporting and logging any details as required.
To check, read and action e-mails and otherrequests regularly and on a timely basis.
To liaise and communicate with other teammembers and other service departments in a clear and timely manner to ensureservice delivery and team work.
A minimum of 5 year’s previousexperience working as Housekeeping Assistant Head or longer in a Supervisorrole with strong focus to customer service, in a 5 star hotel or similarhospitality industry.
Experience of understanding howday to day performance links in to service level agreements / standards and keyperformance indicators.
A proven track record ofsuccessfully leading people. People / Interpersonal Skills
Takes a personal pride in doinga fantastic job
High level customer serviceambassador.
Able to understand, anticipateand deliver outstanding personalised service.
Able to demonstrate a professionaland organised approach to the role.
Able to handle, complete andexecute different levels of requests.
Great team player and can takeownership and responsibility.
Logical thinker, able to spoterrors and resolve issues.
Ability to prioritise.
Attention to detail.
Professional service approachknowledge.
Confident and outgoing nature.
Able to communicate clearly andconfidently face to face or over the telephone.
Able to engage with otherpeople to create empathy and rapport.
Strong leadership skills.
An excellent customer focusedmanner at all times.
Demonstrating the ability to beproactive.
The ability to lead and developa diverse team.
The ability to communicateeffectively at all levels.
The ability to lead change.
A very high standard ofpersonal appearance.
A good eye for detail and adesire to take responsibility, through to resolution, for issue and concernsgenerated by our customers.
Knowledge on Microsoft Officeprogrammes and Outlook.
Knowledge on a PropertyManagement System or equivalent.
Awareness of current securityissues / threats is desirable.
Professional service approachknowledge.
Working knowledge of Health& Safety processes and the management of these.
Fluent in English and Italian bothverbal and written.