Primary Responsibilities :
Greets patients as they arrive / Coordinates patient flow
Assists patient with intake or admitting processes including copying required documents
Collects co-payments, co-insurance and deductibles and issues receipts
Collects, records and balances payments
Processes walk-in patients and visitors
Answers phones and schedules appointments
Manages medical records (maintains, files / scans, prepares for schedule)
Ensures all correspondence is scanned and / or filed in timely manner
Processes requests for medical records release and maintains appropriate logs, etc.
Manage and submit daily request for referrals / authorizations in a timely manner
Assist physicians, as required in coordination of care for patients
Provides high quality care and service excellence to our patients
Participates in a variety of department initiatives
Other duties and responsibilities, not specifically described, may be defined, or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
High school graduate or GED
1+ years of experience working in a medical office setting
Experience with data entry
Experience with insurance verifications
Proficient in Microsoft Office i.e. Word, Excel and Outlook
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Preferred Qualifications :
ICD 10 and CPT coding experience
Experience with referrals
Electronic Medical Records (EMR) experience
Knowledge of Medi-Cal / Medicaid benefits and eligibility
Bilingual fluency in Spanish and English
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment.
In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.