Executive Housekeeper
Villa Igiea
Palermo, Italy
1 gg fa

Hotel Villa Igiea will open in Summer 2020, following an extensive refurbishment at the hands of Rocco Forte Hotels’ Director of Design, Olga Polizzi.

This majestic hotel is in a stunning location overlooking the azure waters of the Gulf of Palermo, just half an hour’s drive from Palermo Airport.

La Posizione

EXECUTIVE HOUSEKEEPER

Hotel Villa Igiea will open in Summer 2020, following an extensive refurbishment at the hands of Rocco Forte Hotels’ Director of Design, Olga Polizzi.

This majestic hotel is in a stunning location overlooking the azure waters of the Gulf of Palermo, just half an hour’s drive from Palermo Airport.

Main purpose :

The Executive Housekeeper is an Ambassadors of Excellence : strong commitment to quality and Guest care are a must. He / she has natural flair for 5 star hospitality and is detail oriented.

He / she is responsible for the flawless running of the housekeeping department in order to ensure the highest standard of upkeep, hygiene and cleanliness of the hotel, including guest rooms, public areas, food and beverage outlets, banquet facilities and back of the house.

Reports to : General Manager

Main duties & responsibilities :

  • Responsible for Housekeeping Department management, organization and effective Guest service delivery. He / she will ensure that the team will consistently work following our standards and procedures setting departmental objectives in line with hotel objectives
  • Inspect all areas and take corrective measures in order to meet LQA and RF Standards in terms of cleanliness, maintenance, and supply
  • Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs
  • Responsible for selection, development and performance appraisal of Housekeeping Department. He / she will manage the staff rota planning of Housekeeping and Laundry.
  • Responsible of creating a personalised relationship with Guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style.
  • Share any relevant Guest preference with the proper department.

  • Accountable for all the supplies, par-stock and equipment assigned to the Housekeeping Department. In charge of organising the team to cope with the inventory and requisitions deadlines
  • Responsible for leading the department in order to reach financial, quality and people objectives.
  • Suggest profit and quality improvement to the management.
  • Assure compliance with health and safety regulations in the Housekeeping and Laundry department.
  • Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing, and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
  • Participate in all pre-opening, refurbish and renovation projects planning, execution and final set up
  • Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions
  • Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends
  • Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Competencies required :

  • Team Management & Collaboration : be a role model for team work, reward and encourage positive team play, within the department and with other departments.
  • He / she will engage the Team Members, with an open communication, regular feedback and promoting a culture of trust, honesty and respect.

  • Communication : communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience.
  • He / she takes ownership to initiate communication. He / she shares information across the business in a timely manner to inform better decisions.

  • Personal effectiveness & Emotional intelligence : Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others.
  • Set clear goals and expectations and identify clear priorities. Meet deadlines and complete tasks and projects successfully.

  • Business orientation : Create an understanding amongst the team of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
  • Use understanding of the business to identify ways to increase revenue, reduce costs and minimise general expenses without affecting the quality of service to Guests.

  • Self & team developer : enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities.
  • Discuss, plan, track and support own and team development and professional growth. Previous experience as trainer is a plus.

    Other requirements :

  • English excellent , additional language beneficial
  • Minimum of 3 years of Experience in similar role and LQA standards awareness
  • Evidence of self-development through specialized courses, conferences / workshops
  • Knowledge of Microsoft Office Applications, Knowledge of OPERA PMS
  • We offer :

  • 3 years contract according to C.C.N.L. Settore Turismo
  • Reward package adequate to the professional experience
  • Learning & development activities
  • Career opportunities within Rocco Forte Hotels
  • Workplace : Villa Igiea Salita Belmonte, 43, 90142 Palermo.

    Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196 / 03).

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