Account manager
Milan, Italie
1 gg fa

Main Job / Responsibilities / Tasks

Implement a sales strategy for a portfolio of middle-market customers, taking into account their needs and expectations

  • Carry out information monitoring (news, priorities, strategy...) on all customers assigned to you in order to identify their issues, constraints and goals and thereby support the lifecycle of the account
  • Continuously analyse the market, its evolution and competitor activity; benchmarking
  • Implement the portfolio management strategy
  • Evaluate revenue streams and determine financial projections according to the business opportunities identified
  • S upport business development for a portfolio of middle-market customers and prospects and build a long-term relationship with these customers

  • Ensure business development and growth for the customers assigned to you
  • Apply the sales policy in close collaboration with the management
  • Conduct a detailed needs analysis and lead the sales response until the customer's final decision
  • Evaluate, reference and optimize business opportunities with the help of the CRM tool
  • Centralize all customer information in the CRM tool
  • Transfer projects to operational teams and monitor these projects from a sales perspective
  • Review and respond to public and private calls for bids, or entrust them to an OVHcloud partner
  • Ensure customer satisfaction with the products and solutions offered

  • Ensure the management and monitoring of customer relationships
  • Technical Skills

  • Italian mother tongue
  • Good English
  • Good understanding of OVH products (desirable)
  • Knowledge of the IT sector
  • Customer and user orientation

  • Passion for IT
  • Ability to adapt and work independently in order to integrate into new teams, work on very different projects and constantly stay up to date with new technologies
  • Excellent interpersonal and negotiation skills with a strong ability to create and maintain a long-term relationship with the customers assigned to you
  • Prioritize customer satisfaction, keeping in mind return on investment
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