Founded in , Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations.
Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward.
Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.
Tis is an exciting Opportunity to join Burberry as the Southern Europe Field Training Manager, based in Milan.
Service excellence ambassador, responsible for managing, inspiring and training retail teams in the field, to consistently meet expectations and bring the Burberry service philosophy to life.
Management and development of regional trainers (if appropriate).
Monitor training and development of sales teams in the region / area (if appropriate).
Face-to-face in-store delivery of global sales associate retail training programme.
Train and oversee performance of in-store training champions (personally or through field team).
With regional director / store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences.
In partnership with the regional director, observe talent and feedback on people development opportunities.
Using knowledge of business metrics and in partnership with regional manager, identify training needs and create / lead the training team to create agile training in line with development process (as required).
Feedback to the corporate training and education team on training programmes and service initiatives.
Proactively gain and share knowledge of competitor brands (brand, product and services).
Responsible for the delivery and execution of academy programmes to management level.
Talent management, in partnership with external institutions and the internal talent team.
In partnership with the corporate training and education team, localise content where appropriate.
Monitor new starters throughout day induction period (personally or through field team).
Recruitment indicators : (delete managemnt of people as appropriate).
Previous experience of effectively managing a team remotely.
Previous experience in delivering sales, service and product training within a luxury retail environment.
Awareness of store operations and retail systems.
Adult learning qualification advantageous.
Strong presentation skills.
Proven track record of independent working and self management.
Personally represents the brand image.
Motivational and inspiring.
Strong planning and organisational skills
Shows initiative and is self-motivated
Microsoft office literate (to a high level)