Technical Support Engineer
cloudian
Milan, Italy
2 gg fa

Description

Cloudian Inc. is a leading Cloud Storage platform provider based in Silicon Valley in California, with additional offices in Europe, Japan, and China, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions.

Technical Support Engineer

You are Cloudian's customer interface for all technical matters, most

importantly, troubleshooting any problems with Cloudian software in

installation, operations and management.

Location : Cloudian office in Milan (Italy), or (Remote) Germany, Amsterdam

Job Responsibilities and Tasks :

  • Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via phone / web / email.
  • Work with Engineering team for defect reports, troubleshooting, and feature requests.
  • Become a wide range of product guide of the Cloudian HyperStore storage system that is a high-performance, distributed storage system deployed on Linux.
  • Occasional off-hours, weekend work, and on-call duty.
  • Occasional travel to customer sites and Cloudian offices.
  • Required Knowledge, Skills, and Experience :

  • 3+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system.
  • We need more than just information passing between the customer and the Engineering team.

  • Customer oriented attitude, strong customer facing skills.
  • Proficiency with Linux and networking.
  • Proficiency in scripting (bash, perl, python, or ruby).
  • BS / BA degree or equivalent.
  • Adoptable team player in versatile environment.
  • Ability to work with minimum supervision.
  • English (must) - professional level oral / written communication.
  • Other preferred languages - German, Dutch
  • Desired Knowledge, Skills, and Experience :

  • Java development skills, DevOps experiences
  • Distributed systems, NoSQL DB, storage systems knowledge
  • Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)
  • Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc)
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