Head of Vodafone Business Technology Solutions Italy
Milano, IT
3 gg fa

Role Purpose

Accountable for Vodafone Business Solutions leading within Technology. He / she provides a complete end to end support and fulfilment service to the Vodafone Business Italy Department for all products and services, including fixed, mobile and hosting, ensuring world class services throughout the sell-build-run phase of our Operating Model.

Key accountabilities and decision ownership

  • Build an efficient Technology fulfilment organisation following an optimised multi-sourcing model to deliver standard projects within time, budget and scope within Standard Fulfilment by continuously improving the efficiency of our standard fulfilment processes
  • Deliver solutions (advanced projects, major bids) through a project organisation which is responsible from the technical design based on customer demands to the delivery of those solutions within time, budget and scope aligned with customer requirements
  • Provide demand, capability and project management for all Vodafone enterprise products and services during the entire pre-sales, fulfilment and service support phases
  • Guarantee compliance with H&S law requirements for all the activies carried out by Vodafone Business Technology Solutions employees and third parties
  • Manage and improve carriers and partners required for fulfilling our solutions, products and services based on SLAs and their performance and upon legal frameworks which are viable for the Enterprise segment.
  • Deliver an integrated strategy planning, budgeting and quality management capability. Plan, agree and allocate budget and resource to deliver the relevant services and provide reporting and efficiency management
  • Provide dedicated 24 / 7 Service Operations Centre support for Enterprise specific solutions, with dedicated expertise to meet SLA’s for service provision and issue resolution
  • Must have technical / professional qualifications

  • Excellent knowledge of Technical and Business Environment
  • Experience in a multinational environment
  • High standard read / write capabilities in English
  • Proven experience in medium / senior roles
  • People management Experience
  • Key performance indicators

  • Ensure achievement ot the main VBTS KPIs : NPS on time delivery Resolved in SLA (RiSLA)
  • Budget owned

  • CAPEX : 50 M€
  • OPEX : 20 M€
  • Acquisition Costs : 20 M€
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