Reporting to the Vice President Global Client Services, the candidate will be responsible for coordinating the Global Client Services business initiatives.
He / she will liaise with regional steering committee members, central teams, external stakeholders and client services teams to ensure the implementation of Client Services strategy and key priorities.
Oversee strategic business initiatives from development through successful execution, ensuring the Client Services strategy is well articulated, i.
e best in class customer experience.Consolidate outcomes of current processes and work streams for business reviews, liaising with the central team for optimized efficiency and productivity.
Coordination of Client Services department, WW team and regional client services structures with a focus on the Asian market.
Ad-hoc project governance and escalation.Ad-hoc support and participation in meetings on behalf of the Vice President Global Client Services in order to articulate and foster an optimized managerial approach within the department.
Articulate and present evolution on performance, activity and projects of Global Client Services. Drive conversations for reporting and optimizations, troubleshooting and proposed solutions.
Excellent verbal and written English language communication skills are essentialBachelor’s Degree in Business Management or a relevant fieldProgram management qualification e.
ideally delivering change and operational improvementsExcellent analytical and numerical skillsExperience within luxury retail is desirableExperience within customer service is desirablePossess a genuine passion for delivering world class customer serviceAn interest in fashion / luxury retail business and ecommerce space
Measures of Success
Successfully overseeing business initiatives across Global and Regional Client Services department which meet cost, timelines, quality and scope Clear communication to key stakeholders across the business Strong relationships formed with Regional and Global Client Services teams
Program management Experience in managing a program of work across multiple locationsPassion for customer service Passionate about delivering a sensational customer experienceCommunication Excellent verbal and written communication and interpersonal skills.
Communicating effectively with multiple stakeholders from around the worldCollaboration Able to work collaboratively and maintain positive and healthy relationships with all team members and other company departmentsProactive and positive Demonstrates initiative through proactive approach in developing people, processes and systems whilst maintaining a positive and helpful attitudeProblem solving Strong problem-solving capability