GUCCI IT Senior Service Specialist
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Role Mission

The IT Service Leader is an expert of the business / technology aspects of Production and Inbound Supply Chain processes and is accountable for the delivery of one or more services supporting those processes.

He / She acts as the bridge between the business problems and the technology solutions and is responsible for the initiation, transition and ongoing maintenance and support of the IT services under his / her responsibility.

Job Description

Overall responsibilities

Developing the expertise in one or more business-technology areas (tools, technologies, IT services, business processes, etc.

Proposing solutions and approaches that best fit a specific need or proactively proposing improvements belonging to his / her area of expertiseProviding guidance, instruction, direction and leadership to wide groups for the purpose of achieving a key result or group of aligned results in complex initiativesManaging and supervising day to day activities carried out by suppliersSupporting the review of Supplier proposalsPropose best practices for the optimal coordination of operational activities required to deliver IT services.

Assessing the opportunities for service enhancement through the use of technologies and toolsManaging the ongoing service delivery and support ensuring that they meet agreed business requirementsWorking with MIS Responsabile di Team to understand and translate business requirements into activities, measures or service components that will ensure that MIS can meet those requirementsManaging Change Requests to the service ensuring to maximize their value for both MIS and the BusinessMonitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessaryCoordinating teams for the proper achievement of a desired outcome


5 + years in Luxury / Fashion sectorScientific degree in Computer Science or Management Information Systems preferredGood knowledge of Production and Inbound Supply Chain processes in Luxury / Fashion industryGood knowledge of IT Governance and IT Service Management best practices (Cobit, ITIL, etc.

Good knowledge of Project management methodologiesManagement of IT Projects in production in large and complex companiesSoft skills : Ability to manage multiple activities in a multi-tasking environmentReactivity and flexibility in managing frequent changesCapacity to prioritize workload and tasksStrong interpersonal, communication and relational skillsStrong relationships building attitudeTechnical skills : Production Planning PlatformsGood knowledge of MBM GPS suite would be an assetERP Platforms.

Good knowledge of Dedagroup Stealth 3000 and 400 suite would be an assetDB Platforms and fundamentals SQL skills. Knowledge of Oracle DB would be an asset

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